New Zealand ITSPs

<< < (2/3) > >>

Islander48:
The phone port is connected to one only portable phone base station. Pehaps this one did not like the ring.
I have another Obi110 which is happily sharing the line with a Linksys SPA3102. We are about 3Km from the PBX.

Islander48:
Update:
The above user has found that his base station portable phone connetced to an Obi110 does not ring whenever it is being called from a mobile phone. For this reason he only connects the Obi110 when he wants to call overseas. This is not good.

ianobi:
I'm not sure here whether we are looking at a "ring detect" problem on the Line Port, or a "ringer" problem on the Phone Port.

Is it possible for the user to plug in a normal corded phone to see if that rings ok on an incoming call?

Would the user be prepared to look at his local OBi web page (ip address can be found by dialling ***1 from a phone attached to the OBi)? If so, then Status > Call History might show what is going on.

If the ringing is being detected then changing settings here may help:
Physical Interfaces > PHONE Port > Ringer
There are three settings here to try changing. These will only be useful if the incoming ringing is being detected on the Line Port.

Islander48:
The problem appears to be intermittent. I visited the client who reported the error but I could not replicate it. It worked every time.
Now I have another client at a very distant location who has disconnected the obi110 for the same reason; this phone does not ring on incoming calls. I verified this being the case by calling phone to obi110. All the settings are for Australia. I could hear the ring tone but the phone did not ring. Eventually an answer-phone answered which means that the phone did detect the incoming call but for some reason did not ring. I guess the next test is to see if it rings if we connect a simpler POTS phone to the Obi.

ianobi:
If the answerphone is connected to the Phone Port of the OBi, then that does confirm that RingDetect is ok and the Phone Port is putting some sort of ringing out to the attached phones.

Testing with a simple corded phone would be the best idea. I wonder if the existing phone is adjustable to receive different ringing patterns? The OBi is very configurable for ringing patterns. Under Ring Profile B there are ten different ring patterns. The ring pattern to ring the Phone Port is set on whichever service the incoming call is received on. For an OBi110 sp1, sp2 and Line Port are all set up independantly. For instance to set ring pattern for incoming calls on sp1 set:

Voice Services > SP1 Service > X_RingProfile: B
Voice Services > SP1 Service > X_DefaultRing: n
n = pattern number 1 to 10.

I'm guessing that the devices are set to Profile B (Australian), DefaultRing 1 (default).

DefaultRing 1 is the same as UK standard ringing (I use it myself here in UK for one of my services). It has two rings of .4 seconds followed by a 2 second gap. Maybe the attached phones prefer a longer ring before the gap. You might experiment by trying different X_DefaultRing settings, or simply switch to X_RingProfile A which will give North American style ringing. Maybe the phones were manufactured with North American standards in mind.

Anyhow, there are a few things to try.

Navigation

[0] Message Index

[#] Next page

[*] Previous page