Can't Use my Phone with OBI 100 anymore....
Miichael:
Quote from: dircom on April 01, 2013, 02:40:38 pm
might be lucky or who knows, but at home I did nothing to the modem to make it work, but I have 25/5
and my mom's house there is an old linksys, 1/386k
did nothing to the rtr there either, just plugged in little OBI and lived happily ever after
Well I hope your trouble free service continues......I too seemed to be having "happy ever after" connections initially and for several months....then something changed??????
SteveInWA:
Quote from: Miichael on April 10, 2013, 10:28:42 am
Quote from: dircom on April 01, 2013, 02:40:38 pm
might be lucky or who knows, but at home I did nothing to the modem to make it work, but I have 25/5
and my mom's house there is an old linksys, 1/386k
did nothing to the rtr there either, just plugged in little OBI and lived happily ever after
Well I hope your trouble free service continues......I too seemed to be having "happy ever after" connections initially and for several months....then something changed??????
Hi Michael:
Well, Comcast gave you one of their classic crock of.... answers; turn a service call into a sales call. There is no way that your issue was speed-related. You had plenty of speed for VoIP on your old plan. The jitter you measured with the test was/is the issue, and jitter has nothing to do with the speed increase you were given. By coincidence, if Comcast somehow moved your service over to different equipment on their side, that might have fixed it. I suggest, after their "free trial" ends, you decline paying for it. You can tell them that you are reverting back to the original tier of service. They'll beg you to stay at the higher tier, and perhaps offer you another freebie. But, if they don't, just go back down to the original tier. Then, if it fails, demand they come out and test the cable from the demarcation point at your house to the street. It could just be poor quality/old/corroded cable. OR, the problem may not come back, if they fixed it on their network during your upgrade.
Rick:
I'd also point out that going from Cat 5e to Cat 6 cables won't make any difference.
SteveInWA:
Quote from: Rick on April 12, 2013, 05:55:03 am
I'd also point out that going from Cat 5e to Cat 6 cables won't make any difference.
Roger that, Rick. The whole thread has various "red herrings" swimming in it, but I wanted to point out the most glaring case of unnecessary expenditure to fix a bug. The problem is caused by Comcast's service to the premises.
Miichael:
THANKS Steve et al.......I kind of thought it was BS when their Tech told me that this Jitter problem is often caused by too slow of broadband speed and figured this was more "crap" to get more $ out of me for their next more expensive package..........and I too was thinking that possibly it was improved by whatever else he said he was finding and correcting etc.....but he said the higher speed service would auto stop in 3 months [rots a ruck with dat]......hopefully, for once, it will.......and like you suggested, I planned to just go back to where I was and see IF I still had the "jitters" - take it from there.
I was also looking into possibly other VOIP services IF I then will have this terrible problem.
TKS michael
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