cell phone --> obi-attendant (press 2) --> dial out number from landline
dircom:
backing up a bit
Is there Dialtone at the POTS phone jack near your OBI?
Does your phone work ok plugged into that jack?
Did you plug the line cord from the POTS line into the correct jack of the OBI? [labeled Telco Line]
ericab:
@ ianobi
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Does the POTS line work from the phone plugged into the OBi110? Dial **8number to check. Also if you dial # you should get POTS dial tone. # will connect the phone port to the line port to get direct access to the POTS line.
when i dial **8 and 1 <area code> <number> it rings about 3 times, then i hear a message saying 'im sorry you must first dial a 1 when calling this number, please hang up and try again" ; but as you can see above, i *did* dial a 1...
when i dial # and then 1 <area code> <number>, my other phone (cell phone) rings as normal, and shows up from my landline caller ID, as expected.
normally, to make a call with my landline number with the obi, i just dial a number and it goes out the landline anyway; ive never needed to dial a # first.
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If you call your POTS number does the phone connected to the OBI ring?
yeah
@ dircom
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Is there Dialtone at the POTS phone jack near your OBI?
yeah
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Does your phone work ok plugged into that jack?
yeah
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Did you plug the line cord from the POTS line into the correct jack of the OBI? [labeled Telco Line]
i have the actual phone plugged into the "Phone" port, and the ATT landline cable plugged into the "Line" port.
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also note that i have not made any changed to dial-paths, or dial maps, or routes or whatever under "expert" settings. this is basically a stock obi110, with GV on SP1, and Anveo on SP2 (for e911)
if i dial **1 i dial out on google voice, and if i dial out on **2, Anveo comes into play (e911) ... i tested it with dialing 933 for a 911 test call so i know it works fine.
ianobi:
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i tried just entering a phone number (without entering **X) but the attendant comes back and says "there is no service available to complete your call"
Are you calling in on your POTS line, getting the auto attendant, selecting Option2, then trying to call out on your POTS line? If so, then this will not work as the POTS line can only have one call in progress at one time - either incoming or outgoing, but not both.
If you call your GV number from your cell phone and get the auto attendant, can you then place a call on your POTS line?
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also, how do i make the OBi Attendant come on the line immediately when i call my landline ? as of now, it takes 2 full rings.
This is called by this setting:
Physical Interfaces > LINE Port > LINE Port > RingDelay
The default setting is 4000 (4 seconds). This is to allow the OBi time to process CallerID. It needs to know CallerID to decide if you are a "Trusted Caller" and send the call to the auto attendant, or any other call to be sent to the Phone Port. You can try reducing the setting, I find 2500 works ok for me, but trial and error is the only method to get to a reliable setting.
ericab:
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If you call your GV number from your cell phone and get the auto attendant, can you then place a call on your POTS line?
ah ha ! that works.
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I find 2500 works ok for me, but trial and error is the only method to get to a reliable setting.
ok i will try this
thanks for your help
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