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Author Topic: Google account password change  (Read 27581 times)
ja_ys
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Posts: 17



« on: March 31, 2013, 02:01:38 am »

I had to change my Google account password and then noticed My GV Obi100 phone connection was no longer working  ( :'(no service Cry). How are you suppose to change the google account password relative to OBi . I ended up having to delete my device from OBI , reset (reset button on bottom) OBI100 and reconnect device from the start to enter the new password . It worked and my device was connected with new password but if ever I need to change my Google password in the future is there a better or easier way to change the Google password for the OBI setup too? Smiley? Roll Eyes
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Rick
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« Reply #1 on: March 31, 2013, 04:57:37 am »

Did you log into Obitalk and try to change it?
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ja_ys
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« Reply #2 on: March 31, 2013, 05:15:43 am »

Of course Grin only way was  to delete device (phone) reset obi (paper clip) then reconnect device  , no other way could I find.
  Do you know of an easier ,better way  Roll Eyes Huh?
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Diana
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« Reply #3 on: March 31, 2013, 05:39:48 am »

You did not need to delete your account.  There are two other ways you could have easily changed your GV password via OBiTALK interface.  Please go back and look at the options available under the (OBiTALK) OBi Dashboard.
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Shale
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« Reply #4 on: March 31, 2013, 06:15:03 am »

The best way would have been to click the gear icon [Edit SPn] on the Configure Voice Service Providers (SP): Google Voice account in OBiTalk.

I am using SPn to indicate SP1 or SP2 or SP3 or SP4.
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ja_ys
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« Reply #5 on: March 31, 2013, 09:02:25 pm »

 :)thanks , I searched for gear as you suggested and the only option for SP is
 for anveo sign up . Is that how to proceed for Google password change ?
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Shale
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« Reply #6 on: April 01, 2013, 07:27:42 am »

:)thanks , I searched for gear as you suggested and the only option for SP is
 for anveo sign up . Is that how to proceed for Google password change ?
In "Configure Voice Service Providers (SP)", OBiTalk shows each SP[stands for Service Provider] listed.
For each it should say either Connected, Registered, or Not Configured. Those that say Connected or Registered should have the gear icon to the right, and they also have a trash can with a red X icon to delete the configuration for the particular SP. Those that say  Not Configured would also have the gear icon. They are available for setup by clicking the gear icon, and they have no trash can icon.

That is how OBiTalk looks for me. I have SP1, SP2, SP3, SP4 and BT1 on my OBi202. I don't use BT1. I expect that you have SP1 and SP2 on your OBi100. Does my expectation match what you see so far?
« Last Edit: April 01, 2013, 08:49:34 am by Shale » Logged
ja_ys
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Posts: 17



« Reply #7 on: April 01, 2013, 12:05:45 pm »

Yes as you describe.... but it is for anveo 911 sign up when I click the gear .  Huh
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Shale
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« Reply #8 on: April 01, 2013, 04:45:56 pm »

Describe what you see on the line that that mentions Google before you click the gear on that line.

Describe what you see after you click the gear.

I presume you have already changed the GV password, and you are trying to figure out how to tell OBi about the new password.
« Last Edit: April 01, 2013, 04:48:57 pm by Shale » Logged
ja_ys
Newbie
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Posts: 17



« Reply #9 on: April 02, 2013, 05:23:16 am »

Only option I see to use gear for GV sp1 is only for Anveo 911 service set up ....
 I have found the documentaion for configuring GV to Obi100 and will later
more extensively  attempt to pursue it as illustrated in document. For now I will use the delete device  and reset Obi100 with paper clip.That for now appears to be the only way to have the GV
option to enter gmail password to Obi100.
Thanks.   Smiley
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vanl
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Posts: 1


« Reply #10 on: August 20, 2013, 03:17:24 am »


I know what you mean. I just updated my google password and had to reset my OBi100 and reconnect the device as a new setup. I think the reason that I had to do a new setup is because my device status stated,' Offline" instead of ”Backing off” which allow you to reconfigure the device and update the password.

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Jackson
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Posts: 146


« Reply #11 on: August 20, 2013, 07:33:08 am »

Something don't make sense, my screens:



Then after clicking the GV gear.

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Lavarock7
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« Reply #12 on: August 20, 2013, 11:36:27 am »

I have helped people on other things (like browsers) where they don't realize that there is more on the page to the right and a slider is hidden or nor contrasted.  There could also be a case where the text is so large, that a gear has wrapped to the next line and is not obvious that it wrapped.

Then again, the options may just not be on the OPs screen.

You picture should help.
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JYLINTX
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« Reply #13 on: December 02, 2013, 06:51:48 pm »

it took me over an hour to get to this post with your screen prints; and that fixed my PW change issue. Thanks
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bounce
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Posts: 1


« Reply #14 on: March 27, 2017, 08:20:54 am »

If you can't do a password reset due to recovery options that were never configured, have been changed, or gone out-of-date, then your only other option is the account recovery form  to prove ownership of the account.  See the following article about how to recover a lost or compromised account:  https://www.cleverfiles.com/howto/google-account-recovery.html and follow the prompts.
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SteveInWA
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« Reply #15 on: June 21, 2017, 01:52:07 am »

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--Steve

Google Voice Forum Product Expert

https://support.google.com/voice/community
SteveInWA
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« Reply #16 on: September 18, 2018, 08:51:37 pm »


Ignore this spam, too.
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--Steve

Google Voice Forum Product Expert

https://support.google.com/voice/community
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