No incoming calls possible on GV

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Michael_Reeder:
When any phone not associated with GV tries to call my GV number, a woman comes on with the message "We could not complete your call, please try again".

I can make outbound calls just fine through my OBi100 and Google Voice.

I am aware of an item in the basic instructions that says this is a Google Voice problem and that it means Google Voice may be temporarily not working.  I'm finding this hard to believe as it has been going on for some time.

Is anyone aware of other possibilities?  I do believe this is a GV problem, but then you all are rather experts on GV too.   ;D

Thanks for any and all leads.
-- Michael

Shale:
Quote from: Michael_Reeder on April 02, 2013, 05:15:58 pm

When any phone not associated with GV tries to call my GV number, a woman comes on with the message "We could not complete your call, please try again".

To describe your problem you should say that calls to your GV number come in fine, or you should say that you have not tried that.

Michael_Reeder:
Quote from: Shale on April 02, 2013, 07:41:47 pm

To describe your problem you should say that calls to your GV number come in fine, or you should say that you have not tried that.


If I understand your comment correctly... the answer is that calls to my GV number do not come in correctly.  Anyone calling my GV number gets the recording I mentioned that the "we can not complete your call..."

The exception being that if I call my GV number from a phone number registered with GV as a number okay to call voicemail from, then it asks for my PIN number and successfully allows me into GV voicemail. 

-- Michael

CoalMinerRetired:
See the link for "Troubleshooting with Google Voice™ " on this page: http://www.obihai.com/support.html

In addition, there are two things to test:
- Temporarily connect your Obi directly to your cable modem bypassing your router, see if that changes anything.
- Test is you you make and receive calls correctly from within a browser via the Goggle Chat/Phone icon in the Gmail account associated with your number.

Michael_Reeder:
Quote from: CoalMinerRetired on April 03, 2013, 04:20:40 am

See the link for "Troubleshooting with Google Voice™ "... Temporarily connect your Obi directly to your cable modem bypassing your router, see if that changes anything... Test is you you make and receive calls correctly from within a browser via the Goggle Chat/Phone icon in the Gmail account associated with your number.


Thanks for this help!  No -- the following do not fix it:

-- Removing and re-adding Google Chat by making a phone call from within gmail.
-- Hooking the OBi100 directly to the router
-- Can't receive calls in Google Chat/Phone icon either

**I DO** think I see the problem -- I am simply NOT being offered the option to check a checkbox to have calls forwarded to Google Chat.  I am looking under settings at my phone list.  I can add and delete Google Chat to and from my phone list -- but I am never given a checkbox to forward calls to Google Chat.

What gives with this???

I remember when I first signed-up with Google Voice having that check box (and checking it).

Thanks,
Michael

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