No incoming calls possible on GV
Diana:
Try a different Browser (e.g., Google Chrome or Internet Explorer) to see if it makes a difference.
Michael_Reeder:
Quote from: Diana on April 03, 2013, 07:19:24 am
Try a different Browser (e.g., Google Chrome or Internet Explorer) to see if it makes a difference.
Different browsers -- a great idea... but no luck. Tried Firefox, Explorer, and Chrome.
There is a HUGE amount of discussion regarding the disappearing checkbox for forwarding to Google Chat on both the Google Voice forums and the OBiTALK forums back in 2012 and 2011.
This would seem to be a permanent malfunction that Google (perhaps Obi -- but I think its Google) is simply never going to fix.
Lots of people deleted Google Chat, made a call from gmail, and the problem was fixed. For the minority (including me) that don't get a fix from this it gets confusing -- looks like I'm out of luck. There are various solutions of uninstalling and reinstalling everything proposed and one or two people might be reporting success from that -- but mostly not.
Time for me to get a new Google account and new Google Voice number and hope the next one is working?
CoalMinerRetired:
Keep a few points in mind here, because this may have changed in GV since those 2011 and 2012 issues were described and reported.
You have one Google account that has a Google Voice number and Gmail (you can obviously have more than one google account, but for this description we're talking about one). The Google Chat checkbox (as a forwarding phone) is in the GV web page, under Settings > Phones.
You can make an outgoing GV call from either:
a) The GV webpage, which 'calls you' to 'connect the call' in your Gmail web page if your Obi is disconnected, and if you select the "Phone to call with" as "Google Talk". I'm gonna guess you cannot select Google Talk, you only have your other forwarding phones in the list. For testing you want the Obi disconnected.
b) You can also place a call from directly in your Gmail web page (again, the Gmail webpage and the GV webpage are two different webpages that you can and usually do have both open simultaneously). For this call you do not select the forwarding phone to use (to 'connect the call').
The test I was asking about is a), specifically test an incoming call. However, based on your predicament, try incoming and outgoing from all the above possible scenarios and see if the checkbox comes back to re-enable itself. This is just nothing more than an educated guess at this point. I hope it helps.
Michael_Reeder:
Coal Miner -- Thanks for your extensive efforts whether or not they prove fruitful. Appreciated!
For option (A) above I do in fact have the Google Talk choice as well as another phone (my cell phone). When I pick my cell phone it works perfectly (calls my cell phone and then connects me to the number I'm trying to reach). When I select Google Talk it acts like it is trying to connect to Google Talk but Google Talk never recognizes an incoming call and the system gives up after a time.
Have tried option (B) from both GV and gmail different webpages.
Still no checkbox.
It's interesting to note that option (A) is the only time I see my GV number pop-up (when my cell phone is being called). Normally -- for the outbound calls through the OBi100 -- the target called sees my return number as a California 760 area code number (which when called a Google computer answers).
-- Michael
CoalMinerRetired:
This is a wild guess, but given "it acts like it is trying to connect to Google Talk but Google Talk never recognizes an incoming call", try to remove and then reinstall the voice and video chat plug-in, see http://support.google.com/chat/bin/answer.py?hl=en&answer=161993.
Also note that you'd need to have this plugin installed in each browser where you are trying your tests.
And one final point, it's far fetched, but there is a possible reason why a broken voice and video chat plug-in in a browser is preventing you Obi device from receiving calls.
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