Phone Offhook Forever

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Michael_Reeder:
Shale -- I am thinking that too...

I got a response from OBihai Support (who apparently either got the support webform from me despite the webpage not responding or read this forum).  Appreciated their response.

They suggested trying a different 12 volt adapter -- which I did.  This seemed to work at first (confusing since I had tried this earlier... this is a 3rd 12 volt adapter I tried).

Okay... so with a different 12 volt adapter I called the configuration menu at ***, restored the factory reset again, tried to update firmware (said none available), called echo talk number **9222222222 (worked), and then added back to OBiTALK, and reconfigured for Google Voice.

Immediately upon configuring with Google Voice (supposedly successfully) the phone line when dead again.

So now I don't know whether:

a. It's something weird with Google Voice, or

b. The OBi202 unit magically decided to work again for a bit, its really got nothing to do with 12 volt adapters, then it died again, and I really should return this thing for another unit.

I feel a bit like it is teasing me.   >:( ::)

Michael_Reeder:
OBihai technical support thinks this unit is hosed.  Returning it for exchange.

Thanks,
Michael

Michael_Reeder:
I just want to follow-up on this old issue.  OBihai sent me a new OBi202 unit.  The new unit is working fine.  I appreciate the OBihai tech support and am returning the old unit -- so this was a defective unit issue. 

Thanks,
Michael

PizzaioloMike:
To help others who encounter this problem I'll add to the thread. I have the same exact problem with my OBi202, specifically Phone 2 stays "Off Hook". In my situation, going into OBiTalk and reconfiguring SP2 (which is connected to Phone 2) without making any changes restores Phone 2 to "On Hook".  I can also make outgoing calls without the line dropping. But each incoming call drops after a few rings.

Now I have a replacement OBi202 en-route to me from Amazon since I suspect Phone 2 is bad.

Shale:
Quote from: PizzaioloMike on July 15, 2013, 09:20:25 am

To help others who encounter this problem I'll add to the thread. I have the same exact problem with my OBi202, specifically Phone 2 stays "Off Hook".

Unplug what is plugged in to the Phone 1 jack. I suspect that could be putting a load of some sort on the Phone 2 circuit. Alternatively, switch the cord plugged into Phone 1 to a 2-wire instead of a 4-wire cord.

Phone 1 jack has both P1 and P2 circuits connected to the jack.

Now why would this off-hook indication go away due to the software resetting? I don't have an answer to that, other than to suspect that the extra load is not as low-resistance as a normal off-hook phone.

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