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OBI202 - two lines not working

Started by Inter, April 11, 2013, 02:17:11 PM

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Inter

I've created SP1 for one GV number (GV1) and marked it for phone1
and SP2 for a different GV number (GV2) and marked it for phone2

Strangely - there is no tone on phone2
and when I call from phone1 to another cellular - I sometimes see GV1 and sometimes GV2

What am I doing wrong?

Shale

When you click on the  name that you gave your OBi in OBiTalk, do you see this?


Configuration Summary
                                               Phone 1 Phone 2
Primary Line for Outgoing Calls Route to:       SP1     SP2
Phone Rings on Incoming Calls from:             SP1     SP2
Voicemail Notification Alert from:              SP1     SP2

Inter

Yes, exactly this.
Also - when I connect the phone to phone2 - it says "line in use"

Shale

Do you have a 2-line phone hooked to the Phone 1 jack? That jack has both lines on it... The second pair on that jack is in parallel with the Phone 2 jack's only pair.

Try swapping instruments and cables.

Inter

Phone2 Jack is now working correctly with GV2
But when Phone1 Jack dials I still see both GV's
How can I tell him to work only with GV1?

I have a very simple phone - how can I know if its 2-line? how can I control it?

Inter

It's getting weirder
I removed SP2 completely.

When I connect SP1 to Phone2 - it doesn't work
When I connect SP1 to Phone1 - I hear two dial tones! I can call but still here a "not connected dial tone" together with my talk.

how can I fix it?

Shale

#6
Try these things, any one of which might solve this if what I suspect turns out to be the problem:

1. Swap both phone connectors at the OBi to see if things, other than which phone is on which line, change. This one depends on the two phones being different. You tried this unsuccessfully.

2. See if you can locate an RJ-11 phone connection wire that only has the center two wires present That is sometimes called a 6P2C RJ cable. http://www.ebay.com/itm/7-ft-7-7ft-Silver-Telephone-Phone-Line-Cord-2-Conductor-RJ11C-6P2C-New-/110999073673 This one would take a longer time to get: http://www.ebay.com/itm/6P2C-RJ11-Phone-Cable-Phone-Line-Cord-3-3FT-/170542775162
If you have spares, you could slice open the cable carefully and preserve only the red and green pair or it could be the blue and blue+white pair as a temporary alternative. Now that I think of it, wasn't there a little phone cord packed with my OBi202? Was that a one pair cable, or was it 2 pairs? I have lost track of it.

3. put one of these into the Phone 1 jack: http://www.ebay.com/itm/Phone-Splitter-Straight-RJ11-6P4C-Male-to-2-RJ11-6P4C-Female-/140909346924