Cannot dial out with OBi100 - Callcentric SOLVED!

[RadioChuck]

I am able to receive inbound calls and calls from other Callcentric extensions within my account, but I cannot dial out to an extension or external number using any of my 3 OBi100s.

When I attempt an outbound call, the voice says "The number you dialed 12605551212 has not received a response from the service provider." Obviously that's a made up number but you get the idea.  I have 3 OBi100 devices and they all seem to be having the same issue.  My Grandstream phones can call out just fine.

I have tried fiddling with the dial plan on the OBi100 devices, to no avail.  I also tried removing them from my OBiTalkj account and configuring them manually according to the Callcentric instructions, but it's still a no go.

If anyone can offer any suggestions on what I might try next, I'd appreciate the help.

Thanks!

[drgeoff]

Its worth a check to see what numbers the OBis are actually sending to the service provider.  Use your browser to look at the OBi's local web management pages. Click the '+' to the left of 'Status' and then click on 'Call History'.

[RadioChuck]

Good suggestion. It seems to be sending the number (and nothing else) exactly as I've dialed. 1260xxxxxxx

[RadioChuck]

The solution is this (as suggested by Callcentric support)...

On my Netgear WNDR3400v2 router the "Disable SIP ALG" option was unchecked. After I checked that option (thus disabling SIP ALG) and rebooted the router, everything worked properly and I am now able to make outbound calls.

[giqcass]

The solution is this (as suggested by Callcentric support)...

On my Netgear WNDR3400v2 router the "Disable SIP ALG" option was unchecked. After I checked that option (thus disabling SIP ALG) and rebooted the router, everything worked properly and I am now able to make outbound calls.

Where is the fun in it if you are gonna post your problem and then solve it yourself? No fair you had a head start on us! 

Welcome to the forum. What type of Radios does RadioChuck like? There are a couple Amateur radio enthusiast (hams) on here.