Ipkall / voip.ms SIP URI not ringing; goes to aa
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refrosted:
Hi,
I added an ipkall number and created a sip uri at voip.ms (on SP2) in an subaccount/extension. I HAD things working so that a call to the ipkall number rang the phone as intended. Then I tried to add a virtual number in voip.ms and tried to get that working via vg3, which prompted me to make some changes to the Phone digit map and outbound digit map and adding a label and entry in vg3.
After that, dialing the ipkall number got the auto attendant -- rather than just ringing the phone.
I erased all the changes I made in obi expert related to the Voice gateway/virtual number, but apparently am missing something since calls to the ipkall number still start the auto attendant.
Does anyone have suggestions on where to look or how I might track down my mistake and/or force the call to ring the phone and not go to auto attendant?
All help is greatly appreciated.
Ralph
Shale:
When your call goes to OBi Attendant, that usually means that the number you are calling from has been listed as a Trusted Caller in the OBi Dashboard. Remove that number by clicking on Trusted Callers, and then click the red X beside the number.
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