OBi110 doesn't receive incoming calls to Google Voice number
onecanobi:
Since having this problem after the MOST RECENT firmware update on the obi100, and trying all sorts of different things, I ended up doing a hard-reset (soft clears didn't work), and deregistering it from my obi devices, and then re-adding everything from scratch as if it was a brand new device.
All of a sudden everything is working again.
Thor:
This is my problem today, too, with new OBI hardware. Time invested in troubleshooting is upwards of 3 hours, now.
0. Google Voice single outbound call went okay / confirmed. (I had to install a google ap to make the call...)
1. Outbound and echo test, okay. Inbound, not okay (no possible mobile conflicting aps).
2. I didn't check "forward calls to google chat" before I ran connection on Obitalk website; but I did it afterwards, including verifying that "direct access to voicemail" was off (it was). Equipment shows "connected" in Obi dashboard to GV as SP1. Ran that connection step a second time, just to see if it would find/make the connection. It did. Still shows connected.
3. Everything associated with google chat inside g-mail is turned off (chat itself as well as disable outbound calls inside chat setting and any other 'disable' that I could find, I think.)
I don't know how to check if "5 - Make sure the X_InboundCallRoute for the google voice SP includes "ph"."
Any thoughts?
Is it a Google Voice problem? If so, the equipment has to get returned, I think (it's useless for its purpose).
Is it time to just delete everything and just try it over from the beginning (someone had success doing that)?
goswick:
I got my device today and am experiencing the same problem as you...able to make outbound calls but not receiving any inbound calls via GV.
As it stands right now the Obi110 is going to be returned on Monday for a refund. is a great idea but doesn't work for me.
I'm always leery of any product that does not offer any support via a human.
pc44:
Hi goswick,
Are you running the latest firmware? ***6 will let you know.
Have you performed an outgoing test call using Google Chat first?
Have you double-checked that you have Google Voice's settings configured to forward all incoming calls to Google Chat? And, have you disabled Google's Call Screening?
Lastly, when you look in your OBI settings under Status -> System Status -> SPx Service Status, does it say Status: Connected?
Just a few ideas that *might* help, :)
pc44
goswick:
Yes to all...
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