Dropped calls, poor quality voice, deteriorating service
virtualy:
Google voice via Comcast modem/router and OBi 202. I started a trouble ticket but have not yet solved the problem.
I have:
Upgraded firmware
Forced 100 Mbps
Connected OBi directly to the modem/router
Connected OBi to a switch, then to the modem/router
Switched from a cordless to a corded phone
No joy. The dropped calls continued and we got frequent reports that we sounded like "we were underwater". At some point we stopped receiving calls. Callers went to GV voicemail after several rings. Meanwhile, our phone(s) never rang.
I am wondering if this is a relatively common experience or if I have a defective unit. I have Googled it and checked this forum for similar posts but am not convinced either way.
Any suggestions would be greatly appreciated.
Shale:
Go to pingtest.net and check your line. If no problem, such as packet loss, occurs, try testing during a test call.
I am guessing that the problem that you describe is intermittent. Compare tests during problem times vs non-problem times.
virtualy:
Pingtest showed no problems with my connection, even during a call. "Problem times" seemed constant. Every call got dropped if long enough. Actually, the test via pingtest is the first time I've used the affected phone in a couple weeks. Both my wife and I quit using the OBi connected phone because it was so unreliable.
I bought the OBihai on Amazon and they are willing to take it back. OBi tech support has been unable to help.
Thanks.
Ostracus:
What model modem/router?
virtualy:
SMCD3G
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