Line Port Call Forwarding Assistance

[Kings]

Hi, I need some assistance on how to setup call divert on my Obi110 device, I already have the device setup thus:

SPI: Google Voice  – Primary line
SP2: Localphone (VoIP service account)
Line port: My local PSTN telephone line

Now I want to be able to forward all unanswered calls coming through the line port (My PSTN telephone line attached to the obi device), to my Mobile number (050*******) as well as my office number (037******) and have both of them ring at the same time.

I will appreciate it if someone can guide me on how to go about the settings. Thanks in advance.

[hwittenb]

Since you wish to make two outbound calls at the same time you need to worry about the voip provider you are using to make the calls.  If you wish to setup one call on GoogleVoice (SP1) and the other on LocalPhone (SP2) then fine.  I had trouble in my test when I put them both on the same provider on SP2 or SP1.  That doesn't mean that you can't do it, but it didn't work for me.  It is possible to setup an additional outgoing only voip provider on one of the VoiceGateways. If you have one setup, that works.

I would setup the two numbers in the Line Port InboundCallRoute with a d=[delay-in-seconds] parameter after the number to insert a delay before the trunk makes the call, and then have the two phones ring (after an initial delay) along with the phone attached to the OBi.  The first to answer gets the call.

Setup the Line Port InboundCallRoute like this:
{SP2(mobile#;d=6),SP1(office#;d=6),ph}  

where mobile# and office# are the telephone numbers you wish to dial including the country code if required.

[Kings]

Setup the Line Port InboundCallRoute like this:
{SP2(mobile#;d=6),SP1(office#;d=6),ph}  

The above setting did not work, besides I already have the following setting in my Line Port InboundCallRoute: {(x.0554171947|x.290072663):aa},{ph},  representing my trusted callers.

Now the fact is that I don't intend to use SP1 or SP2 to forward those calls, if I may then ask, is it not possible to use the line port phone service to place the two outbound calls?

Secondly, if I want to use the line port to make an out going call, how can I go about that?

Thanks.

[hwittenb]

No, if you have an incoming call coming in on your PSTN line you cannot call forward the call to another number using the PSTN line for the bridged outgoing call.

To make an outgoing call from the analog phone attached to the OBi110 on the PSTN line attached to the Line Port of the OBi110 you can dial # and wait for a PSTN line dial tone.  Another alternative for this type of call is to dial **8 preceeding the number you wish to dial.

[Kings]

Thanks a lot, the outgoing call from the analog phone attached to the OBi110 on the PSTN line port is working perfectly well with the # and the **8 formulas. You did not make any further comments regarding the call forwarding that I mentioned did not work. is there no alternative solution?

Thanks.

[ianobi]

hwittenb has shown you the correct format. However, it does seem that you live in a country that does not follow the North American numbering scheme. You need to be sure that the service provider that you use for forwarding can deal with the number format that is forwarded to it. For instance, GV expects numbers to be eleven digits starting with “1”, therefore GV on sp1 is probably no use for you for forwarding calls.

I suggest trying this in two stages. First, try to forward to one number, then try to two numbers. First try:

Physical Interfaces > LINE Port > InboundCallRoute:
{(x.0554171947|x.290072663):aa},{sp2(mobile#;d=6),ph}

If that works, then try:
Physical Interfaces > LINE Port > InboundCallRoute:
{(x.0554171947|x.290072663):aa},{sp2(mobile#;d=6),sp2(office#;d=6),ph}


When testing do not call in from 0554171947 as it will always go to aa as it is a trusted caller.

[Kings]

Physical Interfaces > LINE Port > InboundCallRoute:
{(x.0554171947|x.290072663):aa},{sp2(mobile#;d=6),ph}

If that works, then try:
Physical Interfaces > LINE Port > InboundCallRoute:
{(x.0554171947|x.290072663):aa},{sp2(mobile#;d=6),sp2(office#;d=6),ph}

ianobi,

Thanks a lot you've actually been of tremendous help to me in trying to correctly setup my OBi device. The above format you gave me worked perfectly well, I did change the number format to: 009714171947 to enable the service provider successfully process the call.

Now if you don't really mind my asking, what of in a situation where I want to divert all unanswered calls from SP1 which is GV to my cell phone number 0554171947, using the PSTN line attached to my Obi device, what should I do in that case?

Your usual kind and knowledgeable recommendations will be highly appreciated, and thanks in advance.

[ianobi]

I’m assuming this is your exisiting:

Voice Services > SP1 Service > X_InboundCallRoute:
{(x.0554171947|x.290072663):aa},{ph}


Change to:
Voice Services > SP1 Service > X_InboundCallRoute:
{(x.0554171947|x.290072663):aa},{li(0554171947;d=6),ph}


d=6 means delay=6 seconds. That seems quite a short time to me. You can change it to longer if you wish, maybe d=10. Remember a call from GV needs to be answered within 25 seconds or the GV voicemail will take the call.

[Kings]

Change to:
Voice Services > SP1 Service > X_InboundCallRoute:
{(x.0554171947|x.290072663):aa},{li(0554171947;d=6),ph}

Hi ianobi,

Thanks a lot, the above settings you gave me for my GV call divert worked perfectly well, I am indeed grateful.

Just to throw in one more question, in a situation where I am on an active call on SPI which is GV, and I have one or two other incoming calls i.e. from SP2 or the PSTN line, how do I put the active call on hold in order to answer the other calls or switch between the calls?

Thanks as always in advance.

[ianobi]

This is copied from the ObiDeviceAdminGuide, which can be found at:
http://www.obihai.com/docs/OBiDeviceAdminGuide.pdf

Call waiting lets you take a second call that comes in when you are already on the phone with another party and not have to disconnect to take the new call. When you are on the line with the first party, you will hear a tone signalling you there is a second call coming in. To answer this call, press the “flash” button on your phone or depress and release the switch hook on the telephone. The first party will be placed on hold and you will be connected to the second party until you press the “flash” button or depress and release the switch hook again.

[Kings]

I just downloaded the PDF file, thanks.