OBI100 and Google Voice.. Answering machine doesn't pick up..

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tbird2340:
I have an OBI100 with SP1 being my Google Voice account and my SP2 being Anveo E911..

I *had* my GV number forwarding to two cell phones.. So, when someone dialed our GV number my cell would ring, my wife's cell would ring, and our 4 phone "land" line would ring..

With this setup my wife's cell voicemail would answer if no one picked up.. Even though I have my landline set to 4 rings her cell would still pick up..

So today I just disabled the forward so just our home phones ring.. I don't answer and now my google voice voicemail picks up.. What do I need to do so my home phone answering machine picks up?

Thanks

Shale:
You need to adjust the answer machine to answer sooner -- significantly before 25 seconds.

CoalMinerRetired:
This is the golden rule, GV allows 25 seconds and it's not changeable: https://support.google.com/voice/answer/115110?hl=en&ref_topic=1708439

An FYI, do you also know about the "Switch phones during an incoming call" feature, enormously useful, IMO: https://support.google.com/voice/answer/115080?hl=en&ref_topic=1708125

tbird2340:
Thanks for the replies..

That's not it.. I timed it and with my answering machine on 4 rings it's around 21 seconds.. I even dropped it down to 3 rings and it's still not picking up.. It still goes until GV picks up.

hwittenb:
Quote from: tbird2340 on May 12, 2013, 06:39:06 pm

Thanks for the replies..

That's not it.. I timed it and with my answering machine on 4 rings it's around 21 seconds.. I even dropped it down to 3 rings and it's still not picking up.. It still goes until GV picks up.

It sounds like the answering machine isn't detecting (seeing) the ring on the line.

To test the OBi's ringer settings, I would disconnect everything from the phone port except the answering machine and maybe a simple phone so you can tell its ringing, call the OBi and see if the answering machine ever picks up.  If not I would start testing different ringer settings.

The Phone Port (FXS) has three ringer settings that the user can vary:

RingFrequency: default: 20 Hz  Range: 14 hz to 68 hz
RingVoltage: default: 70v Range: 55v to 82v
RingWaveform: default: Sinusoidal OtherSetting: Trapezoidal

For some setting guidance, I see the Cisco ATA Admin Guide has this recommendation if your phone doesn't ring with their ata:

IMPORTANT: Ring and Call Waiting tones don’t work the same way on all phones.
When setting ring tones, consider the following recommendations:
• Begin with the default Ring Waveform, Ring Frequency, and Ring Voltage.
• If your ring cadence doesn’t sound right, or your phone doesn’t ring, change
your Ring Waveform, Ring Frequency, and Ring Voltage to the following:
- Ring Waveform: Sinusoid
- Ring Frequency: 25
- Ring Voltage: 80v

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