Choosing a reliable provider
psuPete:
Does that mean that they did not learn (and correct) from their problems and mistakes?
I experienced those problems (with their services) also. Since then, I have been pleased.
YMMV.
Pete
Rick:
To me it wasn't a case of learning from their mistakes. It seemed clear to me that they were totally unprepared for the denial of service attack, which went on and on. Then, when I learned that their servers were all located in an office building in NYC, without any generators for a prolonged outage, nor any secondary center to switch to, it seemed clear to me that they didn't warrant my business.
Anyone knows you have to have reliable backup power. Anyone knows you have to have a secondary center that can run when your primary center is down. They chose to save money and not do these basic things.
I have no idea what other VoIP providers do, and I'm sure some/many of them are in a similar setup. Investigate before you rely upon any of them for your "must have" communications.
carl:
They did learn from their mistakes . Just recently, Callcentric announced some significant changes which will make situations like last year highly unlikely. That off course does not change the fact that they used to cut corners and pocket the money where other providers took precautions and covered up issues until the shit hit the fan but that's in the past. I would not give them a high reliability rating yet but they are clearly on the right track.
lhm.:
VoIP.ms is all you need. Used them for years, good company. Servers all over the country.
ProfTech:
Hi. I tried several different providers over the last 5 years. Used Vonage for about 3 years. The trouble with them was you needed multi-line phones if you had more than one line. With the Obi 110 I could tie my ATT land line and my VOIP line together pretty much seamlessly. Sounds like you wanted to get rid of your land line but I plan on keeping mine expressly because it is nearly 100% reliable. Anyway, Anveo has lots of features available for "business" use such as yours might be but I found their call flow to be complicated and they wanted to charge extra for some things Callcentric does for free [and simply]. I wasn't impressed with Voip.ms customer service which is based in Canada. I am in Illinois and they have a server in Chicago but I still had problems with dropped calls, etc. Always came back to Callcentric. True they had issues last October but like I said, I just used my land line a little more during that time. Their customer service has been very good even though it is internet based only.
*edited* I forgot to mention CallWithUs. For low dollar no-frills service they seem to be very good. Haven't made a lot of calls on them but have had no issues with dropped calls or call quality.
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