Obi110 PSTN bridge problem

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vank12:
I am unable to make this feature work on my Obi110. Everything seems to work correctly. I got all the way through the auto attendant response "Please wait while your call is being connected", then the line is disconnected.

The device line port is  connected to a land line in Vietnam. I wonder if there is some special setting for this PSTN that I need to enter to make the bridge work because it used to work when I tried it on this same device after I bought it in the US.

hwittenb:
Quote from: vank12 on May 19, 2013, 02:49:10 am

I am unable to make this feature work on my Obi110. Everything seems to work correctly. I got all the way through the auto attendant response "Please wait while your call is being connected", then the line is disconnected.


One thing that will cause the symptom that you describe is a false disconnect signal when the adapter takes the PSTN line off hook to dial the call.  You can check this out if you run a syslog on the adapter. If it is a false CPC signal you may alleviate the problem by slightly increasing the CPCTimeThreshold on the Line Port PSTN Disconnect Detection.

To run a syslog you download and install a syslog program on your pc.  You set the pc's address under System Management-->Device Admin-->Syslog-->Server.  I would also set the X_SipDebugOption to "Log All Messages" on the SPx Service you are using to access the adapter. Obi has a simple windows pc syslog program available for download ... http://www.obitalk.com/forum/index.php?action=printpage;topic=707.0

QBZappy:
vank12,

You did not mention what is configured here:

Auto Attendant 1
PrimaryLine-> ? (Make sure 'PSTN Line' is chosen.)

vank12:
Thanks all for responding to my questions.

Since I was able to make bridge call to to US phone number when testing the unit in the US, I assumed all settings were at correct values. However when I check the Auto atendant  primary line now, it's not showing PSTN. So I now have to enter **8 + number to make bridge calls and it seems to work OK. I still experienced a couple cases of disconnected while the transfer was being made. I will follow your suggestion with syslog to see if this can be resolved.

Thanks again.

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