Obi202 Performance is a let Down
jcantrell:
Quote from: Shale on May 28, 2013, 11:19:57 am
Tell us about your internet connection. Wired, wireless?
When things are connected, how is the audio during calls? Are there significant gaps in audio?
Is the OBi202 plugged directly into the router?
Do things get a lot better if you turn off the computers in the house as a test?
The audio seems ok when I am in a call.
The Obi202 is connected directly to my AT&T Uverse router.
I have 3 computers in the house that connect wirelessly to a septate wireless router that is connected to the uverse router. Turning them all off to keep a long term connection on the obi doesn't seem to change anything.
jcantrell:
Quote from: CoalMinerRetired on May 28, 2013, 12:35:06 pm
Working from the assumption it's your internet connection, first try the VoIP Quality tests here: http://www.obitalk.com/forum/index.php?topic=5803.msg37497#msg37497
As a very close second suggestion, pickup and move the entire Obi unit and run it on someone else's internet connection, friend, family, neighbor, etc. Does it stay online for more than the time you listed above? This is a test to isolate your internet connection or your Obi unit itself.
Do one or both of the above and report back.
I ran the set tests on each link you provided. The results were all green on both scenarios.
I will do the second suggestion you made a little later and let you know what the results are.
jcantrell:
Just as an fyi...prior to the Obihai device I was using the AT&T UVerse VoIP without issue. Prior to UVerse I had Charter VoIP and prior to that Tmobiles voip service
Jackson:
Sure sounds like a bad Obi, can you return it?
jcantrell:
I took my Obi 202 over to a friends house who uses AT&T Uverse VOIP. We disconnected his VOIP cabling and connected the Obi onto his network. I configured the Obi for my Google Voice account.
- Connect took place
- Obi stayed connected for about :30 minutes then disconnected
- The lights on the Obi go from 4 (Power, Internet, Phone 1, Phone 2) down to 2 (no phone line lights)
- I unplug the power, do a slow 10 count and plug the power back in, still only 2 lights. I do the process a couple more times and finally get dial tone with phone lights.
- After 15 minutes the service drops and the unplugging/plugging back in cycle begins again.
If it is possible to exchange, I would like to do that. I purchased my Obi from Obihai via Amazon.
thanks again
Jason
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