Problem With Callcentric Incoming Caller ID
VOIPisGreat:
I have the free NY DID.
Please keep us posted if the paid account resolve your issue. Thank you.
gmercator:
Ongoing followup:
2 days ago, Oct 14, I added a CallCentric "Dirt-Cheap" DID for $2.95/mo to my CallCentric account.
I had been using a Free NY DID as the GV destination number prior to this, but have experienced many incoming calls in the last month with "anonymous" Caller ID sent from GV to the Free NY DID number.
Adding the Dirt-Cheap CallCentric DID had the effect of changing the CLEC from Telengy (NY DID) to XO Communications (for the DirtCheap DID that I was assigned).
I just conducted another very limited experiment.
I made a total of 4 test calls from a Verizon Wireless cellphone.
I toggled back and forth in the GV settings between sending the calls to the Free NY DID or the DirtCheap DID
Each of the calls sent to the Free NY DID (Telengy CLEC) showed the proper Caller ID in the GoogleVoice Call Logs, but showed "anonymous" in the CallCentric Call Logs and in the Caller ID display of the Uniden corded phone.
Each of the calls sent to the DirtCheap DID (XO Communications) showed the proper Caller ID in the GoogleVoice Call Logs, and also showed the proper Caller ID (including the matched name in my CallCentric personal directory).
I also noticed that the DirtCheap DID calls rang immediately on the Uniden corded phone, but there was a 1-2 ring delay before the Uniden phone started ringing on calls from GV forwarded to the Free NY DID.
I am keeping the DirtCheap DID number for now.
I really like a reliable, low-priced solution. Sometimes the aggravation of time spent troubleshooting a Free service can get to be too much.
I have not put in any trouble tickets for this at CallCentric, as I am not sure if they have any control over the missing Caller ID on calls forwarded from GV.
I did find a posting in the GoogleVoice support group that I am almost sure reflects the same GV to CallCentric Free NY DID problem (after doing a search for the word "anonymous")
There normally has to be a huge number of identical complaints in the GV forums for someone to identify the problem properly and grab the attention of any sort of tech support that Google may have..... good luck with that....
If anyone notices any other strange behaviors with the Free NY DID's, please let us know here.
I will report back again later if I notice any other issues with these GV to CallCentric DID calls.
Thanks
VOIPisGreat:
Thanks for the investigation, please let us know if there's any update.
carl:
While I consider caller ID important, I am fine if it works in 90% of all cases. In the world of spoofed DID's I am not going to make myself crazy about this issue or spend extra money on it.
VOIPisGreat:
Are you having this issue or not?
By my observation it used to work 100% until recently. Now it's really unreliable, nowhere close to 90% as you quoted.
Quote from: carl on October 17, 2013, 06:43:46 pm
While I consider caller ID important, I am fine if it works in 90% of all cases. In the world of spoofed DID's I am not going to make myself crazy about this issue or spend extra money on it.
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