Phones stop ringing (obi202 after quitting obiplus
xibai:
Hi, Shale, all the four service providers on obi202 are google. Before I joined google hangout on one or the two google accounts. I had reverted back to google Chat two days ago. The ring stopped working when I tried Obiplus about one week ago. Then yesterday I canceled obiplus, factory reset the obi202 and re-added it to my account. The phone still does not ring. Before the factory reset and re-add, all calls directly went to voice mail. After re-add, the caller will hear four rings before transferred to voice mail. On my side, still no ring. Felel it is obiplus did something to the setting. What specific setup information would you need?
Rick:
Utilize Chat on each number to make a call from the computer. Ensure that each GV account is forwarding to Google Chat via the check box under PHONES.
xibai:
Thanks for your thoughts. I just tried. From google chat, I can call any number. But when called the google voice number, none of devices, including google chat, all associated numbers (my cellphone) will ring.
Rick:
Your issue is 100% with GV, which pretty clearly you messed up with Hangout. Proof is your cell not ringing.
Delete all phones in GV. Close it and reopen it and add them back, cell first. When the cell rings your fixed.
xibai:
thanks, Rick. I will try now. It is possible hangout issues coincide with obiplus.
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