How To: Use Google Voice and OBi
Danielle:
Hi QBZappy,
Thanks for your help, but I just tried again tonight, and it's still not working. Google Talk is supposedly up and running as of right now according to their site...
The thing is that my Obi device is still showing up as "BACKING OFF" on my dashboard... Can you help me?
I'm also very new at this, so please pardon my questions if they are basic... But what lights on my Obi need to be on/flashing in order to be sure that everything is connected properly? All that's lit up on mine is the green power light (it's steadily on). I tried the Echo-test with Obi and that worked, but anytime I try making a call via my phone, I get an error message stating, "There is no service available to complete your call."
Can you help me? I'm desperately trying to make this work at this point. :-\
Thanks so much,
Danielle
QBZappy:
Danielle,
Hi there. Try using the OBitalk portal to set up GV. It should be the simplest way to do it. If you don't succeed, we'll take from there.
jimates:
Backing off usually indicates a login conflict. wrong username or password.
Go to the portal and delete your google voice, click the trash can to the right of your google account. Then set it up again.
Danielle:
Hi all,
Thanks for the support. I definitely had no issues with my login credentials. I had a couple of confusing issues, and with the help of the Obi support staff and personal troubleshooting, I got them resolved. One of the problems was due to a setting the Obi staff member within the ObiExpert portion of my Dashboard, so that problem we fixed only after he realized he made a mistake with my settings. The other issue though is as follows:
(For the sake of helping people who have difficulty in the future, please check this out:)
While my email account was set up just 2 years ago, it was assigned to an "@googlemail.com" account address. At this time now, all gmail accounts are assigned "@gmail.com". While any emails sent to my username@gmail.com STILL deliver to me at the "@googlemail.com" address, if I sign into my account and look at my email address within my gmail account settings, it shows the "@googlemail.com" listed as the account name. Therefore, in setting this GV account up in my Obi, I realized after trying around that I had to input my email address within my Obi Device page as the @googlemail.com address and not the @gmail.com one. While this seems obvious now, I didn't even think to check to see what the suffix of my gmail account was. Because I always hand out my email address as the standard @gmail.com address name and always receive emails with that, I didn't even think twice about this.
I then had to go into my GV account settings and make sure that the forwarding to my googlechat was selected for the @googlemail.com address name, as BOTH the @gmail.com and the @googlemail.com addresses were displayed there. Obviously only selecting the @gmail.com address would mean my Obi/phone would NOT ring with incoming calls because the email account I finally established in my Obi device was done using the @googlemail.com name (just wanted to add the additional explanation to other newer users who might be struggling with the concepts).
Hope this helps others in the future that may not have even thought about this when attempting to set up their accounts in Obi.
Thanks to those of you who even posted with a reply :) I'm relatively new to the world of forums but find it fascinating that strangers always seem to come together to help one another.
D
jimates:
That is exactly what is meant by login credential conflicts.
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