Quote from: PressureDrop on December 12, 2013, 02:09:48 PM
So I have been using my OBi100 for quite some time, with both my @gmail.com GV account (SP1), as well as my @mydomain.org GV account (SP2). Recently, the SP2 account stopped working on my OBi, but it still works with the phones linked to it. I have spent a couple hours today messing with it, deleting it/re-adding it, and I have done lot's of searching/reading with no success to this point.
It has made many calls from the web (in the past to "Google Talk" aka OBi, and also as recently as just now to "Cell Phone", "Work Phone"etc.), and the email address for this GV2 (SP2) account is the only email address for this google account, and it only uses Gmail for all mail to this domain (and I can log into Gmail using this firstname.lastname@example.org address - contacts, voice, etc too!).
What gives? Why does it remain with "Backing Off" or "Service Not Configured" every time I add it? Even not 2, but 30 minutes later!
I am at the end of my rope :-(
Don't let go of the rope yet.
Log into the Google Voice account for SP2. Look at your settings on this page:https://www.google.com/voice#phones
*I don't know if this URL becomes something else for Apps domain accounts, but in any case, you need to get to your GV settings for the account.
Confirm that you see the exact phrase "Your number" on the left side of the web page, and not "Get a Voice number" or "Access number". Underneath it should be your GV number, not a generic access number.
Confirm that you have a working forwarding phone number in your list, not just Google Chat. Confirm that there are check marks next to those two destinations. Confirm that you don't have any other, non-working forwarding phone numbers (abandoned, canceled numbers you no longer control). Look at the forwarding "phone" entry for Google Chat. Ensure that the email address shown underneath it is the same address you are using in your OBi configuration.
Call your GV number from some OTHER phone line. Confirm that your forwarding phone does ring, and you can answer the call. Note that if you have not been actually receiving calls on a real forwarding phone (not just Chat/Obi), Google will eventually reclaim (disable and take back) the GV phone number on that account, as it would be in violation of the intended use of the service.
If all this works, then you may want to delete SP2 and reconfigure it, or delete it, and then temporarily simply change the user name and password on SP1 from your gmail account to your domain account, to isolate if the problem is account-related or OBi-related. If the domain account works when you log into it as your SP1 account, then it's an OBi-specific configuration issue.