Obi100: Incoming calls go straight to voicemail. Help!
duile:
Model: Obi100.
I ported my landline to Google Voice. Tested calls both ways on our house phones (Panasonic regular home phones) and it worked. Then, I made the mistake of puting Talkatone on my mom's smartphone so she could use the house phone number on it, not thinking about Obi's smartphone app. I noticed I couldn't get it to work so I deleted the Talkatone app off of my mom's iPhone. But now, my Obi is messed up. I am able to make outgoing calls still, but no incoming calls are ringing the house phones. All incoming calls are going straight to voicemail.
FIXES I TRIED:
1. Google Chat checked (even tried deleting and adding again) (source: http://www.obihai.com/support/troubleshooting/trs1-1.html).
2. Checked the options in this link: http://www.obihai.com/FAQ.php#My-OBi-Does-Not-Ring (i.e., "Forwards to: Google Chat", "No" for "Voicemail Access", etc.).
3. Deleted the device off of ObiTalk and tried to start from the beginning...several times. Didn't work.
Can anyone help?
EDIT: have tried looking at call history in Auto Attendant and the IP address - SP1 Service Status is Connected, outgoing call via GoogleVoice1, but can NOT receive calls in Gmail if Obi is disconnected (updated from another thread I read & posted at: http://www.obitalk.com/forum/index.php?topic=3092.msg39859).
Rick:
Make a call from Google...
duile:
Quote from: Rick on July 10, 2013, 05:34:22 am
Make a call from Google...
Thank you for your reply. Yes, I am able to make a call from Gmail chat. Did you mean Google Voice, via an app or something? I tried that and making outgoing calls is not a problem. The problem is receiving any incoming calls. All incoming calls go straight to voicemail, without ringing any of the physical phones attached to the Obi. I don't know what else to do. :(
Should I be looking at the expert config-Auto Attendant-IP address method to modify anything?
RFord:
Copy and paste the "X_InboundCallRoute" information. Is there a .....,{ph} at the end of the line? Also, please post the model number of the OBi ATA in the future.
duile:
Quote from: RFord on July 10, 2013, 08:56:32 am
Copy and paste the "X_InboundCallRoute" information. Is there a .....,{ph} at the end of the line? Also, please post the model number of the OBi ATA in the future.
Under SP1 Service my X_InboundCallRoute only has "ph" (without the quotes) and OBiTALK Settings is checked.
Edit: I am using the Obi100.
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