Bypass AutoAttendant

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ianobi:
My examples shown here come from RonR’s excellent guide to this subject:

http://www.obitalk.com/forum/index.php?topic=3094.msg20656#msg20656

It’s important to say that putting a number in a Circle of Trust does two things only:
1. Allows that number to make outgoing calls through the OBi's PrimaryLine (single-stage dialing).
2. Allows that number to use the OBi’s Auto Attendant functions including making outgoing calls (two-stage dialing).

After accepting several Circle of Trust requests, the OBiTALK InboundCallRoute might look like this (assumes Primary Line is SP1 Service):

Voice Services -> OBiTALK Service -> InboundCallRoute:

{(290123456|200123456|300123456)>(xx.):sp1},{(290123456|200123456|300123456):aa},{ph}

The first rule allows single-stage dialling from any of the three CallerIDs. The second rule gives access to the Auto Attendant from any of the three CallerIDs. The third rule directs all other calls to ring the phone.

Any CallerID can be removed from any rule selectively. For instance, remove 200123456 from the second rule:

{(290123456|200123456|300123456)>(xx.):sp1},{(290123456|300123456):aa},{ph}

Now all functions are the same except 200123456 no longer has access to the Auto Attendant.

Islander48:
The last part is exactly what I did but the AA answered anyway. Is there a bug?

ianobi:
If you are calling the remote OBi using its nine digit OBiTALK number, then the only way you can reach its Auto Attendant is for your OBiTALK number to be in a rule with target ":aa" in the remote OBi device's OBiTALK InboundCallRoute. If you are making changes remotely, then maybe the remote OBi device is not getting updated as it should. To be 100% sure of what settings are in the remote OBI someone needs to check via its local web page.

If you are calling the remote OBi via voip or PSTN line, then is your CallerID in the remote OBi's Trusted Callers list? If so, then your CallerID will be in all the remote OBi's InboundCallRoutes except the OBiTALK InboundCallRoute.

If this is a "Trusted Callers" issue, then you may need to edit all of the InboundCallRoutes in the remote OBIs to select who can access which Auto Attendant.

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