Incoming calls go straight to VM
cmunday:
Hi All,
I just purchased the Obi100 and I am trying to set it up with voip.ms. I am able to make outgoing calls, but when I try calling with my home line with my cell phone, it goes straight to VM and I do not hear any rining happening on the cell or the home line.
What setting(s) should I be looking at and what should it be?
Thanks
Shale:
You should have said you were using GV. Fortunately I am psychic. :D
See http://www.obihai.com/FAQ.php and read through the GV and Troubleshooting sections.
cmunday:
I'm not using GV and I check the troubleshooting section previously and didn't see anything in the that addresses it. Only ones question seems address ringing but on more than one phone or soft phone.
If I just have one number, does the X_InboundCallRoute value need to include my number also, or can it just stay as "ph"?
Shale:
Quote from: cmunday on July 22, 2013, 12:35:59 pm
I'm not using GV and I check the troubleshooting section previously and didn't see anything in the that addresses it. Only ones question seems address ringing but on more than one phone or soft phone.
If I just have one number, does the X_InboundCallRoute value need to include my number also, or can it just stay as "ph"?
Dang. There goes my psychic delusion. Actually most people who don't say they are using a SIP provider are using GV.
When you say voice mail, then I presume you are referring to voice mail at your mystery voip.ms SIP provider. The call may well have never gotten to your OBi.
Did you setup your SP at OBiTalk? Does OBiTalk show Registered for the SP? Does the call show up in your OBi call history? If not, the problem could be in how your SIP account is set up, or it could be a router issue. Consider checking call logs at your SIP provider. Also, as a test, consider trying things like connecting your OBi to the modem directly-- bypassing the router that may be blocking something.
-----------------
To check the OBi call history log:
1. If you do not know the IP address of your OBi, find IP address:
from your phone dial ***1 and listen for the IP address. Write it
down.
2. Enable web access from the WAN for your OBi202 (not needed others):
Let a comma represent a pause.
dial ***0,30#, 1, 1 (for OBi202)
For OBi100, 110, 200 instead dial just ***1.
Your OBi should read your current IP number to you. It is often
192.168.__.__ or 10.0.__/.___ where __ represents some numbers. Write
that down.
3. Enter the IP address that you wrote down into the address box on your
browser. If you don't know what a browser is, that means Internet Explorer,
Chrome or Safari. It could also mean Firefox, etc.
Be prepared to enter the password for your OBi. The username is admin.
4. On the left, click Status -> Call History.
cmunday:
Shale,
I checked and you're right, the calls are not making it to the OBi. I had reset the unit to factory defaults and went to the Obi website and set everything up again using the Voip.ms option (previously I did the setup manually using the instructions on Voip.ms website). The unit shows registered on the Obi site and I can call out but inbound calls do not make it. I can see the inbound calls registered on my voip.ms account but not in Obi.
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