Can't connect Obi to server [SOLVED]
Ozweepay:
Greetings all!
Obi has green light. **9 222 222 222 connects and echos.
When I try to configure with gmail, I configure gmail acct according to (outdated) instructions that shipped with obi. www.obihai.com then tells me to dial *5 xxxx (xxxx is the secret code). I get "number has been sent to server" and then ...
... it times out.
I know my way around computers, but haven't a clue how to troubleshoot this. Seems like obi's server has heard from the obi device in my house, but yet cannot connect to it?!
Shale:
In http://www.obihai.com/FAQ.php , see the GV and Troubleshooting sections in the left column.
Ozweepay:
Thanks.
I did manage to find that page before I posted here. The GV section has nothing describing my situation (unless I' m blind). The one link for "GV setup problems" refers to a tutorial... and the tutorial assumes nothing goes wrong.
So I'm stuck.
I could open a ticket with the company, but thought I'd post here in case this is a well-known issue.
Ozweepay:
I don't really have a map in my mind of how the various pieces of technology are connecting together. But it seems that the step that's failing for me (adding Obi to Obitalk account) is not related to GV. If I uncheck the "set up with google voice" box, it still has me call with **5 xxxx and it still fails.
This is perplexing to me because I'm imagining:
1) Obi uses DHCP to acquire non-routeable IP address from my home router
2) Obi makes outbound TCP connection to ObiTALK server (via NAT box of course)
3) I type **9 222 222 222 and the phone connects to the Obi which sends my voice to the server which echos it back via the TCP connection
4) I log into the ObiTALK website, say I want to connect my device, type **5 xxxx. It says it's sent to server (which I assume means the outbound TCP connection is alive and working).
5) Their server is unable to connect back to my Obi to acquire device info
This seems like it must be on their end (their server can't talk to their other server) or it's trying to initiate a connection to my Obi (which can't happen through a NAT box without hole-punching or port forwarding, neither of which I'm supposed to have to do).
I don't get it?!
Shale:
Quote from: Ozweepay on July 22, 2013, 08:39:57 pm
Thanks.
I did manage to find that page before I posted here. The GV section has nothing describing my situation (unless I' m blind). The one link for "GV setup problems" refers to a tutorial... and the tutorial assumes nothing goes wrong.
So I'm stuck.
Did you see "Make a Call Using the Gmail Call Phone Feature
To use the Google Voice communications service on your OBi, you must have made at least one call from your Gmail account's "Call Phone" feature. To do this, sign-in to Gmail at: www.gmail.com and place a call from your computer's browser with the Gmail "Call Phone" function located on the lower left side of the Gmail window."
How did that call work? At what step in the process did things fail?
Did you see http://www.obitalk.com/forum/index.php?topic=62.0?
Maybe you said you did. I forget.
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