Better Logging For OBI202
parimal24:
Hello Folks,
Reading all great reviews, I paid more $$ and choose Obi202 instead of Cisco and must say I have had nothing but problems. I am hoping to get support here as I have given up on Obi Support. Long story short, my device sporadically presents various issues: SP1 goes into unregistered, incoming calls lost, and today Register Failed: 486 Too many requests etc.
Each time I do a support ticket, someone emails me "it is fixed, we changed the X_UserAgent port". Each time, no explanation given, just ports changed stating your router blocks it. I have requested several times for root cause analysis but nothing! I tried syslog but it does not log port changes to device - it is no use at all. Is there any other kind of logging I can do which will actually log something useful? Can some expert here point me in the right direction? I am technically savvy and can do any troubleshooting if pointed out. I would like to take this up from scratch and find out what is causing these issues. My router is not blocking anything as I have done a battery of telnet tests.
P24.
Shale:
Quote from: parimal24 on July 23, 2013, 08:27:54 am
Is there any other kind of logging I can do which will actually log something useful? Can some expert here point me in the right direction? I am technically savvy and can do any troubleshooting if pointed out. I would like to take this up from scratch and find out what is causing these issues. My router is not blocking anything as I have done a battery of telnet tests.
You can put your OBi on the same hub (such as DS104) and use Wireshark to monitor the traffic. Wireshark has filtering to let you look for the packets you want to watch. It is not simple. http://wiki.wireshark.org/HubReference has a list of hubs known to work.
So it is at a lower level than syslog.
carl:
I would try to keep it simple. Put your Obi into DMZ a try factory reset and start from scratch. Normally, configuring Google Voice should be a piece of cake even for a non techie. If there is a problem, you may want to return it and get a new one. Obi 202 is a great product. If GV works, you move on to SIP providers.
parimal24:
So I called Obi Support "engineer" who after listening to my grievance, advised that he needs to escalate this issue to internal escalations team. I asked for a ticket/case # but he said they do not have any such system in place. I asked him to email me that Obi acknowledges they have received my request, he said someone WILL call you. I was loosing it but somehow kept my composure and asked I be copied on email to escalation team and the agent said OK and hung up. Needless to say...no email received!
As much as I would like to smash this unit to the ground, I cannot forget the OT I put in to buy this unit. What do u suggest I do now? ???
I hope this is not their general support and that i got unlucky with a bad agent. Will try again :-\
Shale:
Quote from: parimal24 on August 01, 2013, 02:43:54 pm
As much as I would like to smash this unit to the ground, I cannot forget the OT I put in to buy this unit. What do u suggest I do now? ???
How did the WireShark work out?
Not going to take Carl's suggestion?
Does high drama work well for you in other situations?
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