Obi100: Phone port possibly dead??
OKPhoneGuy:
One other item: About how long should I expect a trouble ticket with Obi to take? I received no confirmation email or anything from them, not sure how long I'm supposed to wait??
Rick:
Longer than 2 1/2 hours...
Figure by late Monday or ask again.
OKPhoneGuy:
OBi support replied Friday afternoon, concurred with my assesment, and advised that a replacement Obi100 is en route.
Beat your estimate, Rick :)
OKPhoneGuy:
Just to close the loop on this incident...
As noted Obi support emailed me late Friday afternoon and advised a replacement Obi100 was in the mail. It was in my mailbox Monday afternoon and was up and running in just a few minutes. I don't think I could ask for much better support than that, so here's a big THANKS to Obi for their quick turnaround. I'll be packing up the original and sending it back hopefully tonight.
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