HKBN 2B Obi110 or OBi100 settings
baor:
Quote from: obi-support2 on April 09, 2011, 06:52:51 pm
baor,
1. What kind of home router you have?
You can check whether the router has a SIP ALG function.
If it has, try TURNING OFF the feature and call again.
2. Make sure the number you try to call is acceptable by HKBN.
Have you tried to call the same number from another
device or softphone with HKBN? and successful?
3. We can also check your device configuration remotely. For privacy you can
email support@obihai.com and provide your OBi number (printed on the back of the unit),
and we can provide you further assistance.
1. My router is Asus RT-N16. It is flashed with Tamagochi.
I will post some of my router setting. I don't see the "SIP ALG".
2. I tried to call weather report, which should be a valid HK number (1878-200)
3. Nice. Do I have to put a reference number (ticket number) in my email? So I could get your attention and support?
baor:
Quote from: RonR on April 09, 2011, 06:59:16 pm
SIP error code 500 is : Internal Server Error.
You have a STUN server configured : stun01.sipphone.com
This STUN server was shut down a couple of weeks ago and will not return. Unless the current firmware has changed the timeout, you will experience a 40 second delay on each call you attempt with a non-existent STUN server.
I have tried stun01.sipphone.com and stun.xten.com.
I use the # key at the end of dial.
The error code is immediately if I called 1878-200.
Dialing regular phone number will have the 40 seconds delay you talked about. Does it mean stun.xten.com is closed?
baor:
Quote from: yhfung on April 09, 2011, 07:01:06 pm
In fact I am one of HKBN 2b users in Hong Kong. I have been able to install it in my SPA3000, PAP2T and Asterisk server. The settings of HKBN 2b is given by
http://www.hkepc.com/forum/viewthread.php?tid=1141462&page=218#pid18904520
I have already tried several times to register the 2b server with my OBi110 in Shenzhen but still failed. I believe the information provided in the above link should provide a good reference of how to convert the settings in Linksys SPA to OBi devices.
YH
I also have a Linksys PAP (original Vonage version, Unprovisioned?) and I could use my PAP fine with HKBN. I also know how to reset the registration as HKBN allows only 1 register.
There were some settings I could not find in the OBi110.
【NAT Settings】Heading
NAT Mapping Enable: yes NAT Keep Alive Enable: yes
NAT Keep Alive Msg: $PING
【RTP Parameters 】Heading
RTP Packet Size: 0.020
【NAT Support Parameters】Heading
Handle VIA received: yes Handle VIA rport: yes
Insert VIA received: yes Insert VIA rport: yes
Substitute VIA Addr: yes Send Resp To Src Port: yes
STUN Enable: yes STUN Test Enable: yes
STUN Server: stun.xten.com
baor:
Is there anyway we could have debug log for this device?
RonR:
Quote from: baor on April 09, 2011, 08:33:40 pm
Dialing regular phone number will have the 40 seconds delay you talked about. Does it mean stun.xten.com is closed?
I don't know the status of stun.xten.com, but I've always avoided it as it's often down. I just know that the OBi has a 40 second timeout on STUN server responses, so if it's not there, you wait 40 seconds before the OBi resumes processing of the call. I reported the problem to support via email back on 3/22 but got no reply and it was also discussed here in the forum, but apparently no action was taken.
I'm currently using stun.ideasip.com with no problems.
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