T-Mobile to Google Voice porting got struck for last two weeks
Smee:
Quote from: Matt113 on July 31, 2013, 09:54:49 am
Yes, it status says "Porting in Progress"..it's been like that for 2 weeks..Matt hasn't responded in the forum...now I am seriously thinking about going back to Vonage or buy Ooma (it's expensive to buy and porting charge and monthly taxes, it may be better to go back to Vonage)
If GV is not going to have real customer support then they should not charge $20 for the porting ... it is ridiculous to charge for something and not have a way to address the issue..
If after posting to the GV forums, you don't get an answer (Which is more than likely) Go on over and contact Mat directly via Google+ and see if that helps. Add the link to your google voice forum post so he can see details related to your account. He can only see details about your account if you have posted there. You can find him at: Redacted By Smee
Smee
Matt113:
After writing, waiting and addressing Matt several times in the span of two weeks I did not get any response hence I cancelled the port-in request by contacting my credit card company. I may look for other options other than GV before thinking about porting to GV. Luckily my phone number is still with T-Mobile and I added more funds to keep it active and alive for next 3 months. Only part I did not do is contacting Matt through Google+
Thanks to everyone here...will write back about my experience.
SteveInWA:
Smee, would you please delete your post, with the link to Matt B's Google+ page? We (Matt and the Top Contributors such as me, with access to Google resources) can better address these issues and look up people's accounts, if they post on the Google Voice forum, in the Porting section. Thanks!
Smee:
Quote from: SteveInWA on August 05, 2013, 05:26:23 pm
Smee, would you please delete your post, with the link to Matt B's Google+ page? We (Matt and the Top Contributors such as me, with access to Google resources) can better address these issues and look up people's accounts, if they post on the Google Voice forum, in the Porting section. Thanks!
I have removed the link, not the post.
Take care...
Smee
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