Obi202 blocks IP phone
Agent88:
I have an IP phone (Cisco SPA303) that worked fine with my ITSP (Anveo) prior to installing my Obi202. Now all calls go through the ATA device, which is NOT what I want. Somehow I must have configured the 202 incorrectly, and I can't figure out how to unravel this mess. I want the IP phone to connect directly to my ITSP primary account and my ATA device to connect to my secondary ITSP account. Same ITSP, different account numbers. I DO NOT WANT TO USE GV. A little help, please.
Shale:
With one account, you are given a Username and Password that you put into the OBi. You are saying you get different username with the secondary.
The username makes its way into
Voice Services>SP1 Services>SIP Credentials>AuthUserName and AuthPassword.
You could check the local web page to make sure that it is the secondary username being used rather than an inadvertent copy of the primary. If it is wrong, you probably want to do the changing with OBiTalk.
To enable access on the "Internet" port for your OBi and get the IP address:
Let a comma represent a pause.
dial ***0,30#, 1, 1
Your OBi should read your current IP number to you. It is often
192.168.__.__ or 10.0.__/.___ where __ represents some numbers. Write
that down.
It is the 30# that enables the "Internet" port to hit the webpage.
Agent88:
1)...SP1 username is set correctly. The problem seems to be that SP2 is set to my IP phone's username account. How do I change that?
2)...Support reply to my query resulted in no more than giving me a link to an article on how to set up my Obi202 to connect through GV gateway. I get no answer when I ask if using GV gateway is required for a device that I do not want going thru my ATA device. (I don't see why it would)
3)...How do I set up my Obi202 to work only with my Anveo secondary account?
Shale:
Using OBiTalk, click into your OBi. Delete the SP2 setup by clicking the trashcan image for SP2.
You could just go to expert mode, and go to Voice Service> SP2 Service> Enable. That alternative would also ensure that SP2 was not subject to SIP scanners. OBi made some nice improvements to thwart SIP scanners, but I have not checked how that applies when you delete an SP.
Agent88:
That may be the problem. I set up SP2 as Anveo E911 service. Not sure what deleting this will do, but I will give it a try. The use of SP1/SP2, Primary Phone 1/2, and SpDial 1/2 is confusing. One day I will hopefully understand it all.
The reason I bought the Obi202 is to provide digital to analog conversion of my subscribed VoIP service so that I can connect to my fax machines. I don't need the Obi202 to provide a gateway to my IP phone.... the IP phone can connect to my Voip service without it. Why is this so difficult?
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