Incoming calls on pots line port not ringing through to the phone.
ianobi:
There’s two possibilities here:
1. There’s something odd about the PBX ringing.
2. The OBi110 is faulty.
Here’s a few more things to check:
As you are remote can you ring the PSTN line and look at Status > Call Status while you carry on ringing. Does a call show up there?
Try a lower value here:
Physical Interfaces > LINE Port > Ring Detection > RingValidationTime
When checking don’t forget that there will be around a four second delay before OBi starts ringing while it tries to process CallerID.
I suppose the phone attached to the OBi is known to be OK? Phone ringer is switched on? Cable OK? We all miss simple stuff sometimes.
The ultimate test is take the OBi somewhere else and see if it works on a normal PSTN POTS line after putting the settings back to default.
gary-gary:
Quote
There’s two possibilities here:
1. There’s something odd about the PBX ringing.
2. The OBi110 is faulty.
I vote for #1... or #2!
Quote
Here’s a few more things to check:
As you are remote can you ring the PSTN line and look at Status > Call Status while you carry on ringing. Does a call show up there?
Yes, I've looked at this several ways (when local and logged directly into the OBi110, and remotely via OBiTalk), and it does indicate 'Ringing' when I call the POTS line. The line LED on the OBi also flashes during ringing.
Quote
Try a lower value here:
Physical Interfaces > LINE Port > Ring Detection > RingValidationTime
When checking don’t forget that there will be around a four second delay before OBi starts ringing while it tries to process CallerID.
I suppose the phone attached to the OBi is known to be OK? Phone ringer is switched on? Cable OK? We all miss simple stuff sometimes.
The phone(s) (several have been tried) ring when the Google Voice number is called, but not when the POTS line is called. The phone(s) also work fine when connected directly to the facilities' PBX line. Lifting the phone off-hook during POTS line ringing gives a dial tone - most likely the google voice dial tone.
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The ultimate test is take the OBi somewhere else and see if it works on a normal PSTN POTS line after putting the settings back to default.
My parents are coming to visit this weekend, and I've requested they bring the OBi unit with them. I have a FiOS phone line here - which is not exactly POTS, but Verizon's best simulation. ;) It does produce 45V on hook.
I could probably use my OBi110 to simulate a POTS signal for their OBi110 too! ;)
-gary
Shale:
This will be interesting. The ring pattern will be different by default from the OBi for line and SP1 calls. However since you tried more than one phone, my suspicion of a phone being sensitive to the pattern does not match the symptoms.
As a work-around, put a phone with a ringer on the line side of the OBi to simply make the sound. This phone instrument would double as the phone to use during a power outage.
ianobi:
Looks like you are progressing down all the right roads to an answer!
I am being very specific here:
Quote
As you are remote can you ring the PSTN line and look at Status > Call Status while you carry on ringing. Does a call show up there?
This is not the same as:
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Status > PHONE & LINE Status > Line Port Status > State => Ringing
The first will only show ringing if all the configuration parameters are met. The second will show ringing for any incoming a.c. voltage.
Well we don't like unsolved mysteries here, so I'm relying on you doing a Sherlock Holmes on this one :)
gary-gary:
Quote
This will be interesting. The ring pattern will be different by default from the OBi for line and SP1 calls. However since you tried more than one phone, my suspicion of a phone being sensitive to the pattern does not match the symptoms.
I was not aware that the OBi110 used different ring patterns for SP1 vs line. I only use the line input on mine for 911 access and to route my incoming cell calls out on SP1 (aa > google voice). Is the ring pattern for SP2 also different from SP1?
Is the OBi110 sensitive to the ringing pattern? I'm not sure, but I think the PBX in the retirement home might generate a double ring.
Quote
As a work-around, put a phone with a ringer on the line side of the OBi to simply make the sound. This phone instrument would double as the phone to use during a power outage.
The current (and hopefully temporary) solution has been to have the retirement home's POTS line on several phones, and the OBi's SP1 (google voice) on it's own phone.
My understanding of the OBi110, is that in the event of a power failure, a relay will close and pass the POTS line through to the phone port. Is this correct?
-gary
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