Can I Configure Inbound Calls To GV (SP1) To Be Forwarded Via SP2 Or Gateway 3

[Lewy1]

I would like to be able to have all inbound calls to my GV number (SP1), to be forwarded to an international number via SP2 (much better rates) or via 1 of the gateways.
Can this be done, and is there a way to do this for specific callers and not all inbound calls to GV?
Thanks  

[Shale]

One way that is easy to set up is to put the "specific callers" as trusted callers on OBiTalk. Look up OBi Attendant in the admin.

Those users will get a voice... press 1 to ring the phone, and press 2 to call out on the other line. You may or may not require a password. If that is acceptable to you, that is going to be best. It gives flexibility with a pre-made mechanism.

[ianobi]

Lewy1,

Shale's answer describes "two-stage dialling". It is how the OBi is set up to work and does give you the chance to include a password.

If you would like "single-stage dialling" with no auto attendant, then this would work:

Voice Services > SP1 Service > X_InboundCallRoute:
{(1222222222|1333333333|14444444444):sp2(011441179123456)},{ph}

Incoming calls from callers 12222222222, 13333333333 and 14444444444 will automatically route to international number 011441179123456 using the voip provider set up on sp2. All other calls will ring the phone attached to the OBi.

If there is a longer list of callers who you trust, then it's easier to put them in a User Defined DigitMap. If you label that "cot", then the InboundCallRoute would look like this:

Voice Services > SP1 Service > X_InboundCallRoute:
{(Mcot):sp2(011441179123456)},{ph}

Note that this method has no password protection. It is good for any very trusted numbers such as your own cell phone number.

It's quite possible to use both methods together. Post back here if you would like examples of that.

[Lavarock7]

I think the OP wants ALL calls forwarded, rather than specific trusted callers.

[ianobi]

I have been known to misunderstand questions, but I reckon Shale and myself are ok on this one 

Can this be done, and is there a way to do this for specific callers and not all inbound calls to GV?

[Lewy1]

Thanks everyone for the answers. You are both correct, since I wrote in my post that I would like to know how to do this for all callers, and also if it can be done for specific callers.
Just one more question: How would I do this for making outgoing call through gateway 3 or 4 etc. By the way can anyone point me to where the manual explains all this in detail.
Thank you again for taking the time to help.

[drgeoff]

For the detail, but perhaps not a hand-holding explanation ( ) see the OBi Device Admin Guide.  Page 174 (pdf version) "OBi call routing and digit map" for introduction then page 176 onwards - "Inbound Call Route Configuration". First paragraph of that includes "These rules tell the OBi how to handle an inbound call, such as sending it to the PHONE port (and ringing the attached phone(s)), sending it to the Auto Attendant for further routing (interactively with the caller), or making another call on a specific trunk to bridge with this call."

[Lavarock7]

I have been known to misunderstand questions, but I reckon Shale and myself are ok on this one 

Can this be done, and is there a way to do this for specific callers and not all inbound calls to GV?

So you are going to make me eat my words, huh?

It appears we both are correct, I'm good with that! :-)

[ianobi]

I'm OK with being half right    Here's the answer to the other half of the question:


To forward all incoming calls on sp1 to a number via sp2 these values can be set:

Voice Services > SP1 Service > Calling Features > CallForwardUnconditionalEnable: Checked

Voice Services > SP1 Service > Calling Features > CallForwardUnconditionalNumber: sp2(011441179123456)

This can also be done using Star Codes, but is messy and requires script changes to specify one specific trunk.

The easiest way to forward all incoming calls on sp1 to a number via sp2 is this:

Voice Services > SP1 Service > X_InboundCallRoute:
{sp2(011441179123456)}


Normally Voice Gateways are set up to allow more options for outgoing calls and they are added into the Phone Port DigitMap and OutboundCallRoute so they can be dialled from the phone attached to the OBi. See here:

http://www.obitalk.com/forum/index.php?topic=526.msg3124#msg3124

However, if you only wish to use it to forward calls as described above, then you only need to refer to it in the sp1 InboundCallRoute:

Voice Services > SP1 Service > X_InboundCallRoute:
{vg3(011441179123456)}

Voice Gateways can only be used for outgoing calls using a voip provider that does not require registration.

[Lewy1]

I would like to thank all of you who took the time to reply.