Ringing Incoming Calls and Google Chat in Gmail
ruel:
hello. i'm new here and looking around at messages. i've just received my OBi100 and have it set up sitting next to my cable modem and plugged into my router. i've set up GV in the OBitalk settings.
i can make calls going out. joy. and incoming calls seem to be ringing in AFTER a while. initially, very discouraging when the only ringing occurred on my iphone. but the phone connected to the OBi100 eventually began ringing with incoming calls. knock on wood. joy. hope that keeps happening.
but i have a question about the documentation at:
https://docs.google.com/viewer?url=http://www.obihai.com/docs/GoogleVoiceOBiTALK.pdf&pli=1
that documentation says to sign out of Google Chat in Gmail. it says: "Very Important: Be sure to sign-out of Google Chat if you want to receive calls on the phone attached to your OBi device."
yes, i can read that, but really do i actually have to do that? i'm finding that i'm getting the phone to ring on incoming calls even if Google Chat is turned on in Gmail in an open browser on my computer -- although, sadly, there is no ringing for an incoming call in Gmail. are there any other consequences for not signing out of Google Chat in Gmail?
sorry if this is an obviously dumb question. thank you so much for reading.
ruel:
okay. it looks like i have to turn off Google Chat in Gmail to get the phone attached to the OBi100 to ring. well, i'll get more experience as i use this thing some more with Google Voice since it's only my first day with this OBi100. i thought this OBi100 would be as easy to use as my dad's ooma. in some ways it is, but the uncertainty of if an incoming call will actually ring is something else....
jimates:
The way the Obi works is it acts just like your chat in gmail. You can't sign into your gmail from 2 different places at the same time.
This means that if you have your gmail open that calls may not be routed to the Obi. Some have reported no problems with incoming calls when gmail is open. But receiving calls to both the Obi and your gmail is probably not likely.
You can't go into your mail settings and turn off chat calling because that will disable the whole chat calling process.
This is why it is recommended to have a separate gmail account just for your google voice calling. This is just a recommendation to increase the optimum operation of the Obi.
ruel:
hmm. i did set up a separate new gmail account just for google voice.
okay, i'm understanding what you're saying. at the moment, i turned google chat back on in gmail. and the calls may ring on the phone connected to the obi100 but not in gmail. but at other times, it may be the reverse where it rings in gmail but not on the phone connected to the obi100. and yet at other times, it would not ring at all in gmail or on the phone connected to the obi100.
so that's what happens if you have both turned on. wacky.
but fortunately, at all times, the calls would also ring on my iphone. i guess that's what counts for me in the end as a failsafe since google voice was meant to send calls to regular phones in the first place.
i'm more used to what happens with skype where incoming calls to my skype number would simultaneously ring on my computer, ipevo phone, ipad, iphone, but that's skype. i guess i should use something like sipgate instead of gmail if i want to continue taking incoming GV calls on the computer.
so have to turn the google chat off in gmail. then the issue for me becomes whether the phone (that's connected to the obi100) will ring all the time for incoming calls. i'll have to play a little more to see what happens with that tomorrow....
jimates:
You don't want to turn off google chat in gmail. What you want to do is not open that gmail account in your browser while you are wanting calls to ring the Obi.
If you do use gmail for email you should have a separate account linked to your google voice number and forwarded to the Obi (google chat). And then your main gmail account that you use for email. Of course this eliminates the interaction of your contacts between your gmail and google voice if you did use that feature.
The Obi can fork calls to multiple phones or apps simultaneously like skype or google. But since it wasn't really designed for that feature it isn't as user friendly to set up since there is no GUI for it.
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