Delayed dial tone - Firmware issue?
jilebi:
Hi,
Thanks for your input. Below are my responses.
Quote from: RFord on September 01, 2013, 11:40:27 am
I know you had a working setup before the firmware update, but have you tried a different phone and/or cables to eliminate that being the source of the problem?
- Yes, I have tried 3 different phones, including corded phones and cordless phones. Same results.
If you bypass the router and connect the OBi110 directly to the Modem, does the problem persist?
- Yes, same results.
If the problem continues, what happens if you reset the device back to default and reconfigured? Have you tried re-uploading the firmware manually to the ATA?
- The interesting result is that if I reset the Obi device, the delay is absent immediately after power-up. However, after some time, it is back to the same issues - dial-tone delay, incoming call pickup delays, and voice messaging tones not working. I have not tried manually updating the firmware.
Have you contacted OBi Support to see if they can provide some sort of detail diagnoses of the problem?
- How do I contact Obi suppport one-on-one?
evrk:
Also having this problem almost exactly. Didn't occur after the firmware upgrade necessarily in my case, it just has been happening for a while.
Anyone ever sort out how to clear this up?
Thanks
joel:
I have an Obi100 and I also now have a 7 second delay and for inbound calls I have a 3 second delay, at the start of every call. It started to notice it just this past couple of weeks, otherwise everything was working fine before then. No firmware update or any change on my end.
Did you receive a resolution from Obi?
Thanks in advance.
ProfTech:
I hate to suggest it, but you may need to save the config, reset the Obi to factory defaults using the button on the bottom, and reload the config. NOTE that your passwords are NOT saved in the config file! You must re-enter them manually after loading the saved config back in. I have seen this happen at least once but it was after a software upgrade which is sometimes normal. It may be possible that your Obi could have been upgraded automatically by the Obihai system.
akajester:
We've had this same issue for a few weeks now. Just today I logged into our portal and it said a firmware update was available. I told it to update and the problem went away. I'll repost if it comes back with time.
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