1 OBi off line
pvkid:
I have 2 OBi 110s that I have been using for over 2 years with no problems. One when off line today and I am a little rusty on trouble shooting it. I have rebooted the router and rebooted the OBi but still just the one green light. I have dial tone and when I try to make a call I get the recording that there is no service. The one OBi still works just fine so I know the internet service is just fine.
What should I do not to trouble shoot this, I am thinking it could be the box it self as it has worked just fine till now.
pvkid:
Just a note on the web configuration screen it say I am connected so It seems my Google voice account is ok
dircom:
I have 3 obi's, one goes offline at times but still works.... don't know what offline really means
pvkid:
Mine is off line and I can not make calls. I can connect to the OBi servers as I can dial ***6 and hear there are no updates. This leads me to believe it is a Google problem but it says connected in my control panel.
Quote from: dircom on September 03, 2013, 11:52:52 am
I have 3 obi's, one goes offline at times but still works.... don't know what offline really means
Shale:
If you have a separate modem and router, I would first plug the suspect unit directly into the modem as a test, and then reset the modem. If you can make your calls then, I would somehow suspect the router or settings -- despite the other unit working through that same router.
It could be the box. I would reset the problem OBi to factory defaults, and then set it up again.
You could delete that OBi from OBiTalk, and then Add A Device. You might try a shorter procedure where you set the password back to admin, as it will be on the unit after factory default, and then see if the update gets everything going. I don't know if somebody has posted a process for that. But deleting the device on OBiTalk, Reset device to factory default, and then Add A Device would be the most comprehensive thing. If that does not fix it, I would replace the unit.
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