Voicemail to SP4
threehappypenguins:
Okay, I give up. I tried search and trying different things and I still can't get this to work.
I am using Obi Expert config and I can't figure out how to make *98 to go to SP4 to access that SP's voicemail services. It is definitely *98 that I need to use.
I have FPL set up as my Primary Line on SP1 (free, unlimited phone calls), and AcroVoice set up on SP4 (it is my local number, but limited in minutes because that's cheaper). FPL I'm not worried about accessing voicemail because I set it up so that when I get a voicemail it sends it via email and deletes it off the system. But AcroVoice keeps it off the system and I really need to clear the voicemails out of there before I run out of room!
I have tried changing various digit maps to "route" *98 to SP4. It never works. And I check the history and it won't even show a call attempt or anything in the history.
The latest thing I tried was putting *98, Voice Mail, call($spd[21]) into code28 of Speed Dial Profile A (I need to use profile A, I checked), and then sp4(*98) into the 3rd line for the speed dial list.
Then I get this message when I try:
"There is no call route available to complete your call."
Someone please help!
ianobi:
At default settings your OBi swallows *98 because *98 is a “Star Code” used by your OBi for the Blind Transfer function. To forward *98 to your sp4 provider you need to do several things:
1. Delete *98 from the OBi:
Star Codes > Star Code Profile A > Code28 – delete and leave blank.
If you want to keep the Blind Transfer function, then you could change it to *99.
2. Add *98 as follows (I’m using the default DigitMap, yours may differ):
Service Providers > ITSP Profile D > General > DigitMap:
(*98|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.)
At this stage to send *98 out of sp4 you need to dial **4*98.
3. To automatically route without dialling the **4 then add a rule to the front of your Primary Line digit map as follows:
Service Providers > ITSP Profile A > General > DigitMap:
(<**4>*98|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.)
The above are just example digit maps. If the above does not work, then post your actual ITSP A and B digit maps and I'll have a look for possible conflicts.
Good luck!
azrobert:
I got your method to work by changing Star code 28 to:
*98, Voice Mail, call($spd[60])
and
Speed dial 60 to:
sp2(*98)
I have an OBi110.
You said:
sp4(*98) into the 3rd line for the speed dial list
Does this mean you're using speed dial #3?
if yes, then why are you using '21' in your star code 28?
You can also just dial the speed dial number without any star code changes.
ianobi:
Both methods work, but I have to admit the threehappypenguins / azrobert solution looks like a better answer.
I think we should be more creative with our use of Star Codes. They don't even have to start with a "*". Another set of ideas to think about - but maybe not today :)
azrobert:
After getting threehappypenguins' method working I was determined to improve it by eliminating the speed dial.
Here is my solution:
*98(<sp1(*98)>), Voice Mail, call($Code)
It took me a few tries before my success.
The following is my 1st test, but it failed:
*98, Voice Mail, call(sp1(*98))
I then thought to automatically set a speed dial and then call out using this speed dial. There are some star codes that execute two commands. If this worked I was going to use a different viable to replace the speed dial. My 1st step was to test setting a speed dial with following:
*98, Voice Mail, set($Spd[99],sp1(*98))
This set speed dial99 to sp1(*98
This looks like a bug. It seem the OBi stops scanning when it detects the 1st ).
I wonder if my 1st test failed because of the same bug.
To test if my concept would work if the bug was fixed, I set speed dial60 to sp1(*98). I then tried:
*98, Voice Mail, set($Spd[99],sp1(*98), call($Spd[60])
This also failed and I almost gave up, but then the light bulb came on with the above solution.
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