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Recording greeting announcement with Anveo through Obi: error 603 !?

Started by spintronics, October 06, 2013, 08:41:42 AM

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spintronics

Hi all, I have an OBi100 device with Anveo. Everything works fine except that using the star code *123 to record my greeting announcement for the voice messaging system (as specified in the Anveo instructions) does not work. The code *99 works fine for accessing the voice messaging system.

When using *123, the message I get is "The number you dialed *12 was rejected by the service provider. Reason is 603".

Soooo, the only way to change the greeting so far is to record it with my mac and upload it, but this is a bit inconvenient if I change my greeting on a daily basis.  :(

One clue might be the fact the the message mentions *12 and not *123; could it be the OBi device truncating the star code ?

Did anybody experienced this problem and any clue on how I can solve it ?

Thanks in advance,
Stéphane.

azrobert

Assuming Anveo is on SP1 create a new StarCode in StarCode Profile A:
*123(<sp1(*123)>), Record Greeting, call($Code)

You can use StarCode#30 or overlay a StarCode you are not using.



spintronics

Thanks azrobert, it worked !!!

Anveo is on sp2 your [modified] solution WORKS JUST FINE !!!, thanks again for this !!
*123(<sp2(*123)>), Record Greeting, call($Code)

I have tried the following just before seeing your post:
*123, Record Greeting, call(*123)

But the error message changed to
"There is no call route available to complete your call."

I am quit mystified about why my solution is not working.
They appear equivalent to me and should be the very same from Anveo's perspective.
What is the difference ?

Cheers !


azrobert

I think correct format is:
*123, Record Greeting, call(sp2(*123))

But, I think there is a bug with 2 adjacent right parens.
I don't know what call(*123) does.
We are just learning about star codes (there is no doc).
If you're interested see this topic:
http://www.obitalk.com/forum/index.php?topic=6727.0

spintronics

Hey asrobert,

I was certain that
    *123, Record Greeting, call(*123)
would work because I tested with
    *123, Record Greeting, call(*99)
and *123 was then accessing my voice mail box.
Maybe call *123 was creating some kind of infinite loop.

Cheer !