Occasionally fails to connect incoming calls on the PSTN line
jmgVOIP:
I have 2 Obi110 installed in different locations (UK and Spain) and both suffer from the same problem. Most of the incoming calls through the PSTN line connect OK. However occasionally the call does not connect. If I take the phone off the hook there is a dialing tone but the caller continues to hear the phone ringing.
By the way, I used to have 2 SPA3102 withe the same Panasonic phones and did not show this problem.
Any ideas?
Jose
ianobi:
Jose - welcome to the forum.
It would be interesting for you to swap one of your Panasonics with a corded phone as a test. Although your problem is only intermittent, problems have been seen with Panasonic phones with OBi before. Here is a more extreme example:
http://www.obitalk.com/forum/index.php?topic=6336.msg40145#msg40145
Also, if your OBi is at default, then the OBi is sending North American cadence ringing to the Panasonics. This means there is a four second gap between rings. Maybe sometimes the Panasonic thinks that the incoming call has hung up in this time and the Panasonic thinks you are making a new call. Try switching the phone port to Physical Interfaces > Line Port > Ring Profile: B. This will send Australian / UK ring cadence to the Panasonic phones, which only has a two second gap.
jmgVOIP:
Ianobi, many thanks for your quick reply. I will try both suggestions and let you know how I got on.
The unfortunate thing is that the problem occurs infrequently and consequently tests are slow to perform so I guess I will have to wait a while to find out!
Jose
Karl226:
Quote from: ianobi on October 10, 2013, 09:13:38 am
Jose - welcome to the forum.
Try switching the phone port to Physical Interfaces > Line Port > Ring Profile: B. This will send Australian / UK ring cadence to the Panasonic phones, which only has a two second gap.
I am having a similar problem with the same devices (Obi 110 and Panasonic handset). Ianobi, how do I switch the phone port as you suggest? I am in Australia.
ianobi:
Karl226 - welcome to the forum.
Make changes via the Obi Expert Configuration pages. From your OBi Dashboard, click on your OBi number and follow the prompts to get there. To change a value uncheck both boxes to the right of the value and leave them unchecked. After changing the values on one page, press submit at the bottom of the page and wait a few minutes for the Obi to reboot. Then move on to the next page if required.
My original post may look a little confusing. Change to this:
Physical Interfaces > LINE Port > Ring Profile: B
This changes the ringing cadence that is sent to the Phone Port when there is an incoming call on the Line Port from PSTN.
As you are in Australia, then it's worth you changing to this as well:
Physical Interfaces > PHONE Port > Calling Features > Tone Profile: B
This should give you standard Australian tones for dial tone, busy tone etc.
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