Touch tones during call on OBI200 does not work

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rrr1:
I just discovered that if I make a call (using my phone connected to my OBI200) to a business that has "press 1 for sales, 2 for accounting, etc", when I press one of these I hear the tones coming from my phone, but the business that I'm calling does not register the tone...just like they never heard them.

Anyone else had this problem?

thanks

N7AS:
On your OBi200 go to:
Service Providers > ITSP Profile A (if using SP1) > General >
DTMFMethod: Set this to InBand
Click Submit
Reboot

This should fix your problem.

rrr1:
Thanks!  That worked.....

I've found 2 problems so far with my OBI200 (had the OBI 1 week):

1) this touch tone issue

2) to get the phone that is connected to the OBI to ring on an incoming call, I had to change the ringer freq setting (from 20 to 40) in the OBI config page.

Are there other common issues that I should be aware of? I hate to keep stumbling into them....

thanks again

Shale:

I would not call it a problem, but you can adjust the audio levels.

SIP scanner used to be a big problem, but the for providers that OBiTalk sets up by name (not "other"), the problem seems to be licked.

rrr1:
Is it common to need to adjust ringer freq (and other ringer related items) when changing phones connected to the OBI?
thanks again for the help

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