Best VOIP provider?
carl:
Quote from: CmdrWestside on November 09, 2013, 04:47:57 am
Thanks. I guess I was interested in the things that you can't quantify, reliability, tech support, that sort of thing.
Reputable providers- Whether it is Localphone, Callcentric, VOIP.ms, Voxbeam, Anveo, Callwithus, Vitelity, Future nine or some others- have per definition a high degree of reliability and a good to excellent customer service.
sunmercury:
Quote from: carl on November 08, 2013, 05:41:58 pm
there is no such thing like a " best provider". It always depends on your needs. As far as performance/cost ratio, I think that Localphone is the clear winner. However, will not work for everyone. You want to retrieve your voice mail from a remote phone/cell phone? Cannot be done. 3 way call? Nope. Most star code features? Will not work.
There is about a dozen of very good providers and you have to pick one or two or more to fit your needs. I use Localphone and Callcentric and for the time being GV.
Yes, localphone is the cheapest, but their performance is my big concern, especially after reading review such as these:
http://www.reviewcentre.com/reviews260147.html
Rick:
Beauty is in the eye of the beholder, as is "reputable", "reliable" and other adjectives.
Last year Callcentric was down more than it was up for a few months due to attacks it was unable to deal with for way too long. Then, when the big storm hit everyone realized that they didn't have generators or a co-located data center, so when the building's generators went out in NYC, they were down.
Not to mention their 911 partner's database got corrupted earlier in 2012 and 911 calls for some didn't reference the right info.
I ran for the exit after the storm. That's not "reputable" or "reliable" IMHO, but that's just my opinion.
carl:
Quote from: sunmercury on November 09, 2013, 10:21:25 pm
Yes, localphone is the cheapest, but their performance is my big concern, especially after reading review such as these:
http://www.reviewcentre.com/reviews260147.html
That's a perfect example of fraudulent reviews made by competitors. If you want to see a different picture, go to DSL reports and check out the Localphone reviews there. One of them is from me. The fact that Localphone received an Industry award for best VOIP company on consumer level in the UK should be one sign that they are not that bad. But more importantly, I have been using them now for 2 years an after some hick ups in the first month, their performance for the last 18 months was stellar. Especially my western European DID's have a land line quality. Yes, they have their limitations and yes, their termination in certain Asian locations is not great, but for my North American/European calling I can give them 5 stars. i would not use them if Ii had issues with them.
carl:
Quote from: Rick on November 10, 2013, 03:27:54 pm
Beauty is in the eye of the beholder, as is "reputable", "reliable" and other adjectives.
Last year Callcentric was down more than it was up for a few months due to attacks it was unable to deal with for way too long. Then, when the big storm hit everyone realized that they didn't have generators or a co-located data center, so when the building's generators went out in NYC, they were down.
Not to mention their 911 partner's database got corrupted earlier in 2012 and 911 calls for some didn't reference the right info.
I ran for the exit after the storm. That's not "reputable" or "reliable" IMHO, but that's just my opinion.
Yes, Callcentric's geographic redundancy is a big issue and indeed what happened last year made me to lower my reliability rating significantly. But their customer service is very good and since the woes of last year, I had only one issue with them regarding a certain international termination which did not work properly.
e-911 service is generally of a questionable value and for $ 1.50 overpriced but their free NYC DID is awesome and I am happy to have them as a second provider.
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