Backing Off Issue

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swimman:
Johnny,
I had two issues.  Check the info below and let us know if you get it working.

1) My SP2, 3 and 4 were all set to X-ServProfile A.  I needed to change them as listed below.

Voice Services -> SP1 Service -> X_ServProvProfile : A
Voice Services -> SP2 Service -> X_ServProvProfile : B
Voice Services -> SP3 Service -> X_ServProvProfile : C
Voice Services -> SP4 Service -> X_ServProvProfile : D

2) My ITSP Provisioning was also not disabled and had to be set as shown below.
System Management -> Auto Provisioning -> ITSP Provisioning -> Method : Disabled

Below is the full list of info I received from another member to check.  There may be other parameters you need to set as well.

Make sure that:

Voice Services -> SP1 Service -> X_ServProvProfile : A

Voice Services -> SP2 Service -> X_ServProvProfile : B

Voice Services -> SP3 Service -> X_ServProvProfile : C

Voice Services -> SP4 Service -> X_ServProvProfile : D

and that you configure providers as:

Service Providers -> ITSP Profile A <=> SP1 Service

Service Providers -> ITSP Profile B <=> SP2 Service

Service Providers -> ITSP Profile C <=> SP3 Service

Service Providers -> ITSP Profile D <=> SP4 Service

Also, it you're configuring the OBi directly, make sure:

System Management -> Auto Provisioning -> ITSP Provisioning -> Method : Disabled

System Management -> Autp Provisioning -> OBiTALK Provisioning -> Method : Disabled

Johnny:
OK.  Finally got everything working.

I went into the Obi expert configuration area, and upon checking settings for SP2, all settings were from an old Callcentric account that I apparently had on SP2 at one time.

I clicked on "Revert to Obi Talk", and all SP2 settings changed back to my GV account and all is working fine again.

When you delete an SP account why aren't all settings erased from the Obi expert configuration page?

Had I not checked the Obi expert configuration area my GV account that I was trying to set up would have never worked.  

There is a link provided to click on when you get the "backing off" message, but when you go there, I don't believe it mentions to check the Obi expert configuration page to make sure all settings are correct.

Maybe it should...........

Thanks for the additional info swimman.

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