Google voice number rings are delayed by three rings
gwong:
Hello,
Here is my setup:
OBi110
Google voice number on SP1 for outgoing calls
Callcentric number on SP2 for incoming calls
Google Voice Setup:
Forwards calls to:
Google Chat is OFF
Callcentric is ON
Problem:
Incoming calls and outgoing calls work. However, when a call is made to the Google Voice number, the caller hears 3 ring tones, BEFORE the first ring tone is heard on the receiver end. Thus, callers hears 6 tones on but the we have answer the call within 3 ring tones or else the call goes to Google VM.
If a call is made directly to the Callcentric number, the ring tone is heard immediately on the receiver end which is good.
Question is why is there a 3 ring tone delay before the ring is heard on the receiver end when calling to the Google Voice number; is there an Obi setting that controls this latency?
Thanks,
Gary
gderf:
Consider yourself lucky that the GV forward to your Callcentric rings at all. For many free Callcentric DID users, myself included, it doesn't ring at all.
The workaround I have found to fix this is to get a free DID at http://www.ipkall.com/
You should use your existing Callcentric SIP URI to sign up at IPKall. Once you have the number via email, add it to your GV forward list, verify the number, and disable the Callcentric forward for now.
zapattack:
Keep in mind Google is NOT a telephone company and does not adhere to normal telephony standards.
On a real telephone call a Ringing Signal means the far end is being rung.
However, on Google the sound you hear merely means that you have dialed enough digits and the call is progressing.
If it takes several seconds to actually connect, you would still be hearing this tone BEFORE the line is actually ringing.
Try calling a busy number or a line that is not in service (1 631 265 0000) using GV and see what you hear.
giqcass:
Both services seem to work well separately but they don't seem to play well together. I feel as though lag time has increased recently.
CoalMinerRetired:
Quote from: gderf on November 24, 2013, 11:53:36 am
Consider yourself lucky that the GV forward to your Callcentric rings at all. For many free Callcentric DID users, myself included, it doesn't ring at all.
The workaround I have found to fix this is to get a free DID at http://www.ipkall.com/
You should use your existing Callcentric SIP URI to sign up at IPKall. Once you have the number via email, add it to your GV forward list, verify the number, and disable the Callcentric forward for now.
"Many" seems to be overstating the issue. I for example sit in a home office most of the normal workday, and for part of that time I have a GV number forwarded to a cell phone in addition to the always ring Obi analog phone. The worst I've seen is the ring delayed by half a ring cycle, i.e., about three seconds. And maybe five times the cell phone did not ring at all.
Just to review, I've been doing this for the past 18 months, five days a week, with several incoming calls each day, and the forward to the cell number did not work five times. I also instantly know when a call did not ring any phone, the usual instant (ok, few second delay) email from GV 'Missed Call from NNN-NPA-NNNN...', I only ever see that happen when the Do Not Disturb feature is on.
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