911 Calls Not Going out PSTN Line
RonR:
With no battery on the LINE Port, the OBi knows it's not available and gives you the error message.
You could change '911' in the PHONE Port DigitMap and OutboundCallRoute to something like '211' (something that's not used nor valid) so you can do testing.
I really don't think the <**8>xx. rule in ITSPA is the problem, but it needs to be eliminated as a possibility.
robhouston:
Great idea, RonR! I'll change the "911" to experiment. I'll let you know what happens.
robhouston:
RonR----Okay, I changed the "911" in the Phone DigitMap and OutboundCallRoute to "211". (211 is actually used here in NJ as a community resource number and is routed to a call processor).
I'm amazed, but the 211 calls worked fine, and removing the <**8> from the xx. rule made no difference. It's got me wondering whether my 911 failures were a fluke, but strangely, the 911 attempts never made it to the Obi110's call history. This is a serious concern, since if it was a real emergency, I could have never reached the 911 dispatcher, at least during the time when I was testing. The good news is that I'm still in "test mode" with the Obi, meaning that I haven't wired it to the house phones yet, other than connecting it to the PSTN through the Line port.
I'll need to do more testing over the next couple of days, so thanks very much for the ideas.
RonR:
Search other areas for a DigitMap containing '911' in case it's left over from something previous. It really didn't make sense that 911 wasn't working.
If you've got another ATA laying around that will give you battery and possibly dialtone, you could plug it into the OBi's LINE Port to simulate a PSTN line so you could go back to testing with '911' without it going out anywhere.
robhouston:
RonR----Your idea to use another ATA for testing was brilliant. I hooked up a Grandsteam HT502 into the line port of the Obi110.
So here's the interesting thing------when I dial 911, it's trying to go out on GoogleVoice. I can't find anything in any DigitMaps that might be causing this. If I dial 211, the call is routed to Line1 (correctly). If I remove the "911" and replace it with "211" in the Phone DigitMap and OutBoundCallRoute, it still behaves the same way.
Somehow, the 911 calls are always being routed through Google Voice, instead of through Line 1.
It's very frustrating, and I'm tired, so I'm going to have to knock off for now, but any other suggestions are very much appreciated, and I'll probably work on this late tomorrow.
Thanks!
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