Anveo - can't get Call Waiting to work - even without IVR
ipse:
I can't get Call Waiting to work for the life of me.
I have an Obi 110 and if I switch the SP2 account to CC from Anveo, I get CW working - so it's not the Obi.
With Anveo, I (foolishly) set up a Call flow, hoping that if Obi is NOT registered, the call will be fwd to my cell and if that one is not available, the called would get to VM.
I tried to use one suggestion from dslreports, to setup a Nested IF and detect NO ANSWER/UNAVAILABLE - that didn't work, calls were fwd to the cell regardless, as long as the Obi was engaged in a call.
I simplified...removed the conditional transfer and set up VM IF OBI WAS NOT ANSWERING. Needless to say, all calls went to VM as long as Obi had 1 channel busy.
Fine, I simplified even more: removed IVR, sent all the calls to Obi - nice, now the 2nd call gets disconnected if 1 channel is engaged.
It is my understanding that Personal Ulim has 2 channels, I should NOT run into problems with 2 simultaneous calls...but I do.
This is my IVR (if it would work):
sdb-:
Call waiting is working for me with Anveo 'personal unlimited'.
Try the most simple call flow: Start -> SIP Legacy -N/A-> Voicemail
To get SIP Legacy you might have to create a new call flow using the 'Template - Default Call Flow'. The magic is that SIP legacy has only the one output.
I suspect it is something to do with the 'On Call' output of the new SIP Phone block you are using. Anveo knows you are on a call, but I don't know how to set up that output to get CW. Leaving it disconnected seems logical to me, but evidently that isn't sufficient.
ipse:
Looks more and more that the issue is with the Obi110.
I set Anveo to send the calls to SIP ATA (No call flow) and the second call gets dropped or never processed (GV VM).
The same happens when I have a call going on SP1 (GV) and call the SP2 number (call dropped without Anveo call flow) or vice-versa: if I have a call on SP2 (Anveo) the incoming on on SP1 goes straight to Google VM.
I triple checked the settings on the PHONE physical interface and other than the DigitMap and OutboundCallMap everything is default. The same settings worked before when I had POTS and Call Waiting was fine.
Almost like I have a corrupted configuration...and I'd rather not start from scratch.
ipse:
See the post below this one....I revised my testing:
----------------------------
Mystery solved...I had a corrupted configuration on Obi.
Despite me seeing all PHONE line params set up as I needed, somehow they were not applied.
I did a factory default and restored the digitmaps and all the personal info (thankfully had that stored in a flat file....as I did not want to restore an xml config from a few days back).
This is really annoying and I hope it's not a sign of more trouble ahead (flash corruption?).
ipse:
Replying to my own post to update potential/existing Anveo users:
NO, this is NOT my Obi110 acting up: I narrowed it down to:
- if I send the calls in Anveo setup directly to "SIP ATA", Call Waiting does NOT work - caller gets busy tone or gets disconnected
- If I have a Call Flow in use, Call Waiting works OK
There is another problem with Call Flows: when I use the object "SIP Phone", there is a 7-8 second silence for the caller (no ringback) so I had to use "Transfer" or "SIP Queue".
And that ringback tone...antiquated, dunno why they chose it.
VERY annoying....I didn't think that I'll start getting frustrated with Anveo after only 2 weeks.
Navigation
[0] Message Index
[#] Next page