Anveo - can't get Call Waiting to work - even without IVR

[ipse]

I can't get Call Waiting to work for the life of me.
I have an Obi 110 and if I switch the SP2 account to CC from Anveo, I get CW working - so it's not the Obi.

With Anveo, I (foolishly) set up a Call flow, hoping that if Obi is NOT registered, the call will be fwd to my cell and if that one is not available, the called would get to VM.
I tried to use one suggestion from dslreports, to setup a Nested IF and detect NO ANSWER/UNAVAILABLE - that didn't work, calls were fwd to the cell regardless, as long as the Obi was engaged in a call.

I simplified...removed the conditional transfer and set up VM IF OBI WAS NOT ANSWERING. Needless to say, all calls went to VM as long as Obi had 1 channel busy.

Fine, I simplified even more: removed IVR, sent all the calls to Obi - nice, now the 2nd call gets disconnected if 1 channel is engaged.

It is my understanding that Personal Ulim has 2 channels, I should NOT run into problems with 2 simultaneous calls...but I do.

This is my IVR (if it would work):

[sdb-]

Call waiting is working for me with Anveo 'personal unlimited'.

Try the most simple call flow:  Start -> SIP Legacy -N/A-> Voicemail

To get SIP Legacy you might have to create a new call flow using the 'Template - Default Call Flow'.  The magic is that SIP legacy has only the one output.

I suspect it is something to do with the 'On Call' output of the new SIP Phone block you are using.  Anveo knows you are on a call, but I don't know how to set up that output to get CW.  Leaving it disconnected seems logical to me, but evidently that isn't sufficient.

[ipse]

Looks more and more that the issue is with the Obi110.
I set Anveo to send the calls to SIP ATA (No call flow) and the second call gets dropped or never processed (GV VM).

The same happens when I have a call going on SP1 (GV) and call the SP2 number (call dropped without Anveo call flow) or vice-versa: if I have a call on SP2 (Anveo) the incoming on on SP1 goes straight to Google VM.

I triple checked the settings on the PHONE physical interface and other than the DigitMap and OutboundCallMap everything is default. The same settings worked before when I had POTS and Call Waiting was fine.

Almost like I have a corrupted configuration...and I'd rather not start from scratch.

[ipse]

See the post below this one....I revised my testing:
----------------------------
Mystery solved...I had a corrupted configuration on Obi.

Despite me seeing all PHONE line params set up as I needed, somehow they were not applied.
I did a factory default and restored the digitmaps and all the personal info (thankfully had that stored in a flat file....as I did not want to restore an xml config from a few days back).

This is really annoying and I hope it's not a sign of more trouble ahead (flash corruption?).

[ipse]

Replying to my own post to update potential/existing Anveo users:

NO, this is NOT my Obi110 acting up: I narrowed it down to:

- if I send the calls in Anveo setup directly to "SIP ATA", Call Waiting does NOT work - caller gets busy tone or gets disconnected
- If I have a Call Flow in use, Call Waiting works OK

There is another problem with Call Flows: when I use the object "SIP Phone", there is a 7-8 second silence for the caller (no ringback) so I had to use "Transfer" or "SIP Queue".
And that ringback tone...antiquated, dunno why they chose it.

VERY annoying....I didn't think that I'll start getting frustrated with Anveo after only 2 weeks.

[ProfTech]

You've got something else going on. I use the "SIP Phone" block because it includes a route for "Offline", and call waiting works fine. Simply leave the "On call" route disconnected. Be sure you choose "SIP ATA/IP Phone/Soft phone" for the device type on the General tab of the configuration for the block.

*edited* I see in your call flow that you have a "delay" block and a "Goodies" block. I suspect that one of them or the combination is causing an issue. I took out the "Goodies" block because it was useless to me and I didn't care about Fax. If you need the Fax capability there may be a better way to get it.

[ipse]

In a bizarre turn of events, the SIP Phone object started to work with CallWaiting after creating a Call Flow from scratch.

I agree the Goodies seems of little value if one does not expect fax calls - I think I'm confusing my callers as I put a message "one moment while your call is connected" which kills some of the robocalls but seems to upset the humans

BTW...the fax detection does work, I ran a few tests...there is a lot of value Anveo provides to a 2$/mth account, that's for sure.

/EDIT I think I start to see where the original problem was/is: if I don't include a 1-2sec delay, CW is hit and miss. I removed Goodies for now....

[ProfTech]

I agree Anveo gives good value as well. My outbound usage is between 500-1000 minutes and most of my usage is outbound. So my total bill runs between $7 and $13 per month. Usually in the $7-$10 range. I was with Callcentric for a couple of years and had no complaints. Their prepaid "bulk" plans are good and their customer service is better than Anveo. But Anveo should save me $3-$9 a month. I plan to drop my DID in a couple of years and switch to CallWithUs for outbound long distance calling only. Good luck.