What is this new Vestalink (obivoice) service provider?
QBZappy:
I wonder if this tax applies to clients outside the USA.
https://intelafone.desk.com/customer/portal/articles/1338220-terms-of-service
Billing
Accounts renew automatically unless cancelled. Accounts will renew on or around the anniversary of your initial order based on your selected term. All Intelafone services are prepaid at least one month in advance.
$3 Taxes and fees will be assessed per user/line per month
USF federal program fee, local taxes, & E911 taxes/fees - Intelafone is obligated to collect taxes and fees per state and federal regulations.
The federal program fee applicable to all accounts.
The Federal Program Fee is the contribution Intelafone incurs as a service provider to the Universal Service Fund (USF), which is mandated by the Federal Communications Commission (FCC) as part of the 1996 Telecommunications Act.
USF applies to funding for Universal Service programs, which may include:
Affordable telecommunications services to schools, libraries, and rural health care facilities
Subsidies for local service in high-cost areas and low-income households
Telecommunications services for individuals with hearing and speech disabilities
The Federal Program Fee applies to all charges for interstate (from one state to another) telephone calls, not including taxes, for all 50 U.S. states, Puerto Rico, and other U.S. territories.
gderf:
I spoke to Ryan Tilton, president and CEO of obivoice last night during a support call I made when I was having trouble getting my OBi registered for the 30 day / 60 minute free trial.
I specifically asked him if the prices on the obivoice.com plans were the totals or if any additional taxes and fees were going to be charged on top of the listed prices. He assured me that there are no additional taxes or fees and that the prices listed on the site will be the total price charged.
It may not be accurate to continue quoting from Intelafone pages.
I suggest that if you have questions on plan prices, just pick up the phone and call them at (855) 208-9700.
LeoKing:
If the prices on the plans listed are the total/final prices, I will wait till OBiVoice revises the TOS to take out the $3 Taxes and fees will be assessed per user/line per month or make it clearer that the users will not have to pay $3/month in addition to the listed prices.
gderf:
I wrote an email to obivoice.com support mentioning that additional the $3 Taxes on the web site and Fees were in contradiction to a statement made to me by Ryan Tilton president and CEO of obivoice when he told me that the plan prices on the web site were the total prices charged and that there were no additional taxes or fees on top of that.
I too am awaiting pricing clarification, as well as updated web pages.
Jackson:
Yea I just got an email from him. I had also asked if VM pick up time was adjustable.
Quote
Yes, you can change the ring time from 10 – 90 seconds in the online portal. Where are you seeing the 3/mo taxes and fees, we got rid of that. Is it still somewhere online? Thanks
I noticed in one his vids there appeared to be a monthly number charge of $1 in the web portal. I asked about that but got no answer.
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