Obivoice (Intelafone) vs. Forthcoming Obihai Service?
eclas:
Quote from: Dixon on February 15, 2014, 07:01:17 pm
You don't need to setup 911 on the Obi with Obivoice. 911 is handled through OV. So if OV is setup and working on the Obi, 911 should work. Check your 911 info at https://www.obivoice.com/e911.php
I was quite miffed yesterday about a pay for service that had such limited support but I've calmed down for the time being.
At any rate, I had already Fully set up obivoice thru their web portal including the E911 page. My phone is working great except for the 911 service.
I filled out the page for 911, updated and saved it.
I thought maybe I did something out of order possibly so I even started over and fully reset the box from the obivoice site. Then I went back and re-saved my E911 info.
I still get the device not configured when I dial 911.
I know I'll get it going sooner or later, it's just frustrating. I've built and repaired computers for over 30yrs now and know windows machines inside and out but this stuff is real new to me and I'm getting too lazy to learn all this stuff.
If anyone has an idea on why my 911 is not provisioning or whatever the hell the term is I'd appreciate it. In the meantime I'll tell the wife to have her cell phone ready if she has an emergency. :)
eclas:
Ok, I started from scratch. I deleted both SP1 and 2 from my dashboard at obitalk then unplugged the obi110 to reset it.
I went to the obivoice web portal and re-sent the automatic configuration and updated the E911 info.
No change at all. Phone service fully working with my GV number showing on caller ID BUT when trying to dial 911...
I still get the device not configured error.
At this point I give up and if intelaphone can't get my 911 service working by early this week i'll probably dump it and look elsewhere.
ceg3:
Quote from: eclas on February 16, 2014, 04:47:27 am
Ok, I started from scratch. I deleted both SP1 and 2 from my dashboard at obitalk then unplugged the obi110 to reset it.
I went to the obivoice web portal and re-sent the automatic configuration and updated the E911 info.
No change at all. Phone service fully working with my GV number showing on caller ID BUT when trying to dial 911...
I still get the device not configured error.
At this point I give up and if intelaphone can't get my 911 service working by early this week i'll probably dump it and look elsewhere.
If you want to start over and run the Obivoice easy setup tool just ignore the OBiTALK management page. In fact, you could just delete your OBi if you wanted. I think you have already deleted SP1 and 2. Before running the easy setup tool do a complete reset of the device by entering ***81, wait 30 seconds, and then run the setup tool. That reset is more complete than just power cycling by unplugging and replugging in your OBi. That would give you true new start.
eclas:
Thanks ceg3, I tried your suggestion (***81), then auto config and updated my E911 info but I still get the 'no service configured error, please logon to obitalk.com blah blah when dialing 911.
Do u think it would help to fully delete the device from obitalk totally?
I'll give that a try cause I can always add it back on if need be.
Quote from: ceg3 on February 16, 2014, 06:08:19 am
Quote from: eclas on February 16, 2014, 04:47:27 am
Ok, I started from scratch. I deleted both SP1 and 2 from my dashboard at obitalk then unplugged the obi110 to reset it.
I went to the obivoice web portal and re-sent the automatic configuration and updated the E911 info.
No change at all. Phone service fully working with my GV number showing on caller ID BUT when trying to dial 911...
I still get the device not configured error.
At this point I give up and if intelaphone can't get my 911 service working by early this week i'll probably dump it and look elsewhere.
If you want to start over and run the Obivoice easy setup tool just ignore the OBiTALK management page. In fact, you could just delete your OBi if you wanted. I think you have already deleted SP1 and 2. Before running the easy setup tool do a complete reset of the device by entering ***81, wait 30 seconds, and then run the setup tool. That reset is more complete than just power cycling by unplugging and replugging in your OBi. That would give you true new start.
eclas:
FINALLY! I should have just done the nuclear option to start.
When I deleted the device from obitalk dashboard and then added it back with the settings from intelaphone then bingo my 911 call got answered with my correct address.
Thanks for the suggestions
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