Obivoice (Intelafone) vs. Forthcoming Obihai Service?
riptcity00:
Quote from: MikeHObi on February 27, 2014, 03:32:40 pm
Quote from: Toto on February 27, 2014, 03:18:05 pm
Quote from: cluckercreek on February 27, 2014, 02:05:15 pm
Obivoice/Vestalink has instructions under their support section regarding forwarding your GV number.
but the verification does not go through and I have tried many times.
Verification on the obivoice site went right through, so i don't understand the problem.
Note, I have had this problem happen with Google Voice before unrelated to my account that uses voip. This where I get a new number to forward to, it asks me to verify I click the button to have it call, and my phone never rings. It just sits there. I think the GV system has problems from time to time.
I had this problem before as well and don't remember exactly what I did. I think the first time I added a number on GV that needed verification, I had to use a softphone with a pc so that Google Voice would ring my pc to validate the number. Otherwise the number kept showing in the call logs, but I never actually got a call ring tone. If you have a smartphone, can you use the obivoice softphone software to do this?
riptcity00:
Atually my problem had to do with the SIP ALG option on my router which was blocking incoming sip calls. Check your router settings to see how it handles sip calls. I'm trying to look up my support conversations, but I think this is what finally allowed the calls to start ringing.
Toto:
I was able to solve the verification problem. It turned out to be a problem with the Obivoice setup. When I set up my account and followed their step by step process to sign up for a free 30 day trial, there was no pop up window telling me to power off my obi100 and reboot it during the setup. While the the obivoice site said my phone was now hooked up to their system, it was not, so when the Google voice site tried to verify the number that obivoice had given me, it would not go through and my phone would not ring. I realized this when someone called me using my old Google voice number which showed that the phone was still tied to that number.
I contacted the Obi voice company and got a quick reply in only a couple of hours. In it was a link to a tutorial page about setting up your obi device and it included the step about rebooting the device. Once I went through the process again and included a reboot, my phone number changed and I was able to get Google voice to verify it so I could forward my obivoice number to my old Google voice number.
I only hope that once Google voice no longer works with my obi, that the forwarding process still works and I won't have to change my phone number again.
Thanks everyone for trying to help me.
LarryP:
I signed up with Vestalink for the free trial. So far not impressed largely because they HAVE NOT been responsive to email. It took 2 emails over a couple of days to get a response. It's hard to get up the courage to sign up when they have poor customer service.
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