Recommendations for best business voip service since GV going away?
BillDoe:
Using Charter for a business line for spouse business line. We use one Obi for our personal landline (via GV). We are moving in March and I'd like some ideas how best to still utilize the two Obi's I own.
First, any recommendations for the best provider to set up HOME line (new number OK due to new area code so we don't need GV anymore).
Second, I'd like to get away from paying monthly big bucks for her business line and put the second Obi to work...but...it's critical it not fail as this is a serious business line...recommendations? Use same provider for both home and business?
MikeHObi:
I wouldn't just drop google voice. In fact I prefer it for business use in some cases due to the feature set. I like being able to give one number and have it ring any phone that I am at. Also the ability to start a call at my desk, continue it to my cell and then drive to a meeting while completing the call is a big advantage. Note, that for $10, google will let you change your number so you can get a new one for your area code. And for $20 google voice will let you get a new number and keep your old one so that calls to the old number will still reach you.
As far as using business lines with voip, just make sure you are clearly choosing Business services for your voip. This will ensure the class of service is better and should have some advantages when choosing calling routes.
The up side with Voip and google voice over just using native service from a cable company is that if the cable goes down (which in my experience it does) you can route calls to your cell. With google voice it's built in, with voip you can add softphones and reroute to there. That can keep your business flowing when mother nature or construction crews have other ideas.
ProfTech:
No doubt you will get lots of recommendations. I would recommend Callcentric for your business line and CallWithUs for the home line, however CC may charge more for business usage [incoming] but I think it is only 2 or 3 dollars more. Don't think it makes any difference on outgoing as long as you select the Unlimited plan. I used them for about 2 years. In order to get the best service you may need to experiment a little with the Obi settings as their web site only shows rudimentary settings. Expect to pay around $30 for unlimited.
I haven't used CallWithUs a whole lot but my daughter uses them for most of her outbound calling. I think they charge less than $5 for their inbound service, which usually includes 2000 to 3000 minutes of usage. All of their outbound is Pay-As-You-Go at about 1 cent per minute for calls in the U.S.
*edited* With Callcentric you can have your business calls automatically forward to your cell at no additional charge on the unlimited plan if the internet goes down. Lots of other easy to set up options also.
carl:
I would not use Callwithus for inboud service. If you need cheap inbound, get Localphone or if you do not care about the number you have, Callcentric's free NYC DID.
lhm.:
RingCentral.com
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