GV delays ringing forwarded phones
erkme73:
I now know that this isn't a problem between GV and the OBi box. I assumed it was related to how GV communicates with the OBi box. So I signed up for OBiVoice and see the problem is still there.
Intermittently, when someone calls my GV number, they hear ringing 3-4 times before my OBi box (or cell or hangouts) rings. By the time I hear the first ring, they've already been intercepted by GV's voicemail.
Does anyone know if there is a setting on GV that will expedite moving the call to the forwarded phones?
MikeHObi:
ack... it is a probably a google problem but you should talk with obivoice and let them know about the problem. See if you can duplicate.
erkme73:
I would, but it's not consistent or repeatable enough. And for that matter, it's happening on all forwarded lines (my cell, and Hangouts). So I'm thinking it's with GV's forwarding system. I guess I'm just venting, and hoping others have seen the same thing - so I know it isn't operator error.
Dixon:
I have never noticed a ring delay in my testing of GV>OV.
I will do some more testing tomorrow. I am in MD. What state are you in? Sometimes the call route can make a difference. Do you know how to test for packet loss?
erkme73:
Testing for packet loss on the OBi>OV connection? No - but packet/jitter testing in general using visual route, yes.
[edited to add... I reverted back to the delay between caller and recipient during a phone call from here on - sorry]
I saw your post earlier that said 200-400ms to a cell. So if both caller and recipient are OV, and are both on the high end of that range, that's a very perceptible 1 second delay.
I'm in central FL with FIOS (50/25 package) - and my connection has always been rock-solid. I've been using OBi w/GV for several years, and never saw this kind of delay... That's really the only reason I suspect it's OV - or specifically 2 x OV.
I'm all ears on how and what to test.
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